Custodial Services Supervisor

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Reporting to the Manager for Custodial Services, the Supervisor is primarily responsible for delivering a quality and reliable custodial services program to the academic and administrative units on the Manhattanville Campus.

Responsibilities

• Direct the custodial services program to the academic and administrative units on the Manhattanville Campus.
• Provide technical expertise to the custodial operation and define specific programs necessary to maintain facilities in the most efficient and effective manner.
• Develop and implement custodial programs, routines and schedules.
• Conducts quality assurance inspections, first impression rounds, service / assessment checklists, and formal customer / client rounds.
• Analyze feedback and adjusts programs, schedules, and labor requirements accordingly.
• Develop priorities and directs employees to realize departmental objectives.
• Direct staff in the management of workload across the unit to assure a timely and quality response to requests for service.
• Determine the most effective manner to allocate resources during periods of peak demand.
• Support the Manager and works closely with other Managers and Supervisors across Facilities Management to ensure a well- coordinated effort to maximize the provision of dual services.
• Establish performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction. Continually assess performance through established standards and applies corrective measures as required.
• Assist individual supervisors as necessary with disciplinary actions.
• Evaluate and make recommendations on equipment, supplies and procedures.
• Ensure all custodial activities and programs are accomplished in accordance with statutory requirements and regulatory guidelines.
• Support safety programs for the continual maintenance of a safe work place and a safety conscious staff.
• Oversee parts, materials and equipment inventories to ensure adequate stocking levels. Hire, train, and evaluate staff as required.
• Interpret the collective bargaining agreement and resolves issues that may arise.
• Assist the Managers in the development and implementation of fiscal strategy for achieving departmental goals. Review impact of the approved capital plans on custodial services and adjusts programs accordingly.
• Assists the manager with reports and programs to ensure FTE and operational budgets are met on a monthly basis and year end.
• Develops and implements custodial programs, routines and schedules.
• Analyzes feedback and adjusts programs, schedules, and labor requirements accordingly.
• Develops priorities and directs staff to realize departmental objectives.
• Directs staff in the management of workload across the unit to assure a timely and quality response to requests for service.
• Determines the most effective manner to allocate resources during periods of peak demand.
• Supports the Director and works closely with Managers and other Supervisors across Facilities Management to ensure a well-coordinated effort to maximize the provision of dual services.
• Establishes performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction.
• Continually assesses performance through established standards and applies corrective measures as required.
• Assists individual supervisors as necessary with disciplinary actions.
• Evaluates and makes recommendations on equipment, supplies and procedures.
• Ensures that all custodial activities and programs are accomplished in accordance with state and regulatory guidelines.
• Assists the Manager and Director in the development and implementation of fiscal strategy for achieving departmental goals.
• Reviews impact of the approved capital plans on custodial services and adjusts programs accordingly.
• Supports safety programs for the continual maintenance of a safe work place and a safety conscious staff.
• Oversees parts, materials and equipment inventories to ensure adequate stocking levels.
• Hires, trains and evaluates staff as required.
• Interprets the collective bargaining agreement and resolves issues that may arise.
• Position should promote the values and mission of the University and the department.
• All interactions will be performed in a professional, high quality, and customer centered manner in professional attire.
• Performs other duties as assigned.

Minimum Qualifications

• Bachelor's degree and / or its equivalent related experience required. Minimum of three years of related experience or equivalent combination of education and experience required.
• Must have experience in the custodial services field with a minimum of 2 years of supervisory experience.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.