Delivery Process & Governance Lead

Delivery Process & Governance Lead

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

We are looking for a Senior Delivery Process & Governance professional to join our Delivery Operations team. The Delivery Process & Governance function ensures we deliver consistently across markets by defining our end-to-end playbooks, stage gates, and operating standardsembedding controls, SLAs / OLAs, and responsible AI principles into the way we work. This role bridges strategy with execution, ensuring the Go?Live framework in HubSpot and Jira is clear, adopted, and continuously improved across regions. You will partner closely with Solutions, Implementation, Commercial, Product, Legal, and Operations to align handoffs, standardize business processes, and drive change with clear ownership and measurable outcomes.

Location : EMEA Region

What Will I Be Doing?

• Own and evolve the global Delivery process library (workflows, SOPs, stage gates), including Go?Live readiness criteria with artifacts and checks distributed across HubSpot (deal-level) and Jira (implementation tasks).
• Run cross-functional governance with Solutions, Implementation, Commercial, Product, and Legal; maintain RACI and handoff standards across regions, keeping HubSpot / Jira workflows in sync.
• Standardize delivery-dependent business processes (intake, triage handoffs, change requests, incident-to-problem) with SLAs / OLAs, controls, and clear success metrics mapped to HubSpot fields and Jira issue types.
• Define and maintain Delivery AI Principles and guardrails; ensure responsible AI usage is operationalized in templates, Jira workflows, and HubSpot playbooks.
• Partner with Insights on KPI taxonomy and reporting; ensure each process has instrumented inputs / outputs across HubSpot, Jira, and data warehouse / BI.
• Apply core PM skills : plan / govern process changes, run project ceremonies, manage risks / RAIDs, and drive timely adoption and change management.

What Skills Do I Need?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you :

What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don't worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!