Customer Experience Representative

A company is looking for a Customer Experience Representative I (CX Rep I).

Key Responsibilities

Handle inbound customer calls regarding account and billing inquiries

Provide Tier I technical troubleshooting and support for basic connectivity issues

Document customer interactions and update records within the system

Required Qualifications

Must reside in Florida or Texas

High school diploma or equivalent

Bilingual (English / Spanish) is a plus

Two years of related experience in a call center environment preferred

Must have a minimum internet speed of 50 mbps download and 10 mbps upload