Bilingual Customer Service Representative
Surface Experts FranchisingSpokane, Washington, United States, 99201- Full-time
About Surface Experts Franchising
Surface Experts is a growing franchise system based in Spokane, WA. We currently have 70+ franchises around the country and are supporting them from our main headquarters office in the historic Steam Plant building in downtown Spokane. Our growing team of customer service representatives work together in our Support Center, to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed.
About the role
We are looking for a bilingual (English and Spanish speaking) person who enjoying working with a team and has a heart to serve others.
In this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them. This can be a fast-paced environment, while also staying low stress because our team is working together to stay consistent and support each other.
Role and Responsibilities :
- Answering inbound calls, emails, and Teams messages from customers and franchise owners
- Scheduling jobs for technicians
- Assisting franchise owners with administrative tasks
- Using online software to manage details
- Working closely with the Support Center Team
- Answering questions from customers about repairs
- Supporting salespeople in the field nationwide
- Taking part in regular meetings and trainings
Required Qualifications :
Benefits include :
If you feel like you would be a good fit, please check us out on our website - www.SurfaceExperts.com and apply, or apply here!
Physical Requirements :
Surface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at careers@surfaceexperts.com
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Bilingual Customer Service Representative • Spokane, Washington, United States, 99201
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