Hotel Front Desk Agent

Front Desk Assistant

Assist guests with the check-in / out process at the lodge in an efficient, courteous manner. Respond to guest's requests, complaints, or inquiries promptly and courteously. Maintain a working knowledge of the property as well as special events in order to advise guests whenever possible. Ensure the check-in / out process is handled in accordance with company policy. Manage the messaging, switchboard, and reservation function. Ability to start projects and follow through unsupervised. Keep the front desk supervisor aware of pertinent information. Have thorough knowledge of lodge / hotel occupancy and inventory. Prepare and distribute management reports to hotel / lodge administration and the finance department. Audit all guest records and verifies credit card approval. Post room and tax charges to guest accounts. Maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times. Perform other duties as assigned.