Customer Service

Job Description

Job Description

About us :

Milestone Cabinetry is a kitchen and bath cabinet wholesaler based in Orlando, Florida, that provides great products for contractors, stores, builders, and remodelers. Our product has a purpose to expand and express your possibilities, but not your budget.

Position Summary :

We are seeking a motivated and detail-oriented Customer Service Representative to join our team in Orlando, FL. In this role, you will be the first point of contact for our customers and play a key part in ensuring a smooth and professional order process from start to finish.

Key Responsibilities :

Process customer orders received via email and online portals

Accurately log and track orders using Trello

Coordinate with other departments through Slack

Schedule freight shipments and coordinate with shipping companies

Provide timely updates to customers on their orders

Build and maintain strong relationships with customers and potential clients

Communicate with sister locations to check product availability

Welcome walk-in customers and showcase our cabinet showroom

Qualifications :

Minimum 1 year of customer service experience

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Strong communication and organizational skills

Experience using Trello, Slack, and email platforms preferred

Ability to multitask and manage time effectively

Cabinet industry experience is a plus, but not required

Spanish speaker preferred, but not required

Schedule :

Monday – Friday | 8 : 30 AM – 5 : 30 PM