Switchboard

Job Description

Job Description

Switchboard

Starting at $20.00 / hr

MINIMUM QUALIFICATIONS :

§ High School Diploma or equivalent (copy required upon initial hire date)

§ Knowledge of Microsoft Word and Excel

§ Physical (required within 1 month of initial hire date)

§ Valid NYS Drivers License (copy required upon initial hire date)

PREFERRED :

§ A.A.S. Degree in a Related Field

§ Previous clerical or secretarial experience

REQUIREMENTS :

A. Must successfully complete all required background checks :

§ NYS Statewide Central Register of Child Abuse and Maltreatment (SCR)

§ Multi-State Sex Offender Registry (SOR)

§ NYS Division of Criminal Justice Services (DCJS) fingerprinting

§ NYS Justice Center Staff Exclusion List (SEL)

§ NYS OMIG Medicaid Exclusion List

§ Out-of-state child abuse register inquiry of any state in which the person resided within the last five years (if applicable)

§ NYS License Event Notification Service (LENS)

§ Office of Inspector General (OIG)

B. Must successfully complete Therapeutic Crisis Intervention (TCI)

HOURS :

§ Monday through Friday, 8 : 00 AM - 5 : 00 PM

§ Must be flexible to meet the needs of the program

OBJECTIVES OF POSITION :

Provide general clerical support to the Residential Services Department and external agencies and clients.

DUTIES AND RESPONSIBILITIES :

a. Answer all incoming calls and direct to the appropriate extension;

b. Responsible for logging all necessary information in the Administrative Log;

c. Responsible for greeting all guests to the Administration building; ensuring each individual has properly signed in and notifying the appropriate party of their arrival;

d. Take zones offline & reset the fire system during drills / alarms;

e. Responsible for ordering office supplies for the switchboard, lobby, Residential Department & Support Team;

f. Responsible for scheduling and / or creating notifications on the appropriate calendar :

Ø Third Parties for COMP / TPR Meetings;

Ø Room reservations for on-campus visits;

Ø Recreation trips

g. Make sure all Residential scheduled campus visits are on the Visitor Log;

h. Scanning, filing, and formatting documents, including and not limited to, treatment plans, court documents, and a basic knowledge of travel.

i. Follow office protocol as set forth by the Office Manager;

j. Provide intermittent Administrative Assistant duties as assigned by the Office Manager;

k. Perform other duties as assigned by the Office Manager;

l. Responsible for adhering to and performing all duties in accordance with every safety standard, practice, and policy of The William George Agency. This includes, but is not limited to, a review of The William George Agency’s Safety Policy and attending all required safety-related training.

m. Adhere to all rules, regulations, policies, and philosophy of The William George Agency and The New York State Department of Children and Family Services.

EQUIPMENT USED : Computer, copier, printer, telephone, shredder, scanner

DEPARTMENT : Residential Services

SUPERVISED BY : Office Manager

About The William George Agency for Children’s Services

The William George Agency for Children’s Services is located on a 650-acre campus nine miles northeast of Ithaca, in the Finger Lakes Region of New York State. It is a private not-for-profit residential treatment center licensed by the New York State Office of Children and Family Services (OCFS) that serves both male and female youth between the ages of 12 and 21, and their families, who present with significant mental health issues, behavioral difficulties, and substance abuse issues. Our programs offer an array of treatment modalities specifically designed to meet the needs of our youth.

The William George Agency for Children’s Services is an Affirmative Action / Equal Opportunity Employer committed to providing employment opportunities without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

The intent of this job description is to provide, in broad terms, the general functions and responsibilities of positions given this title and shall not be construed as a declaration of the total of the specific job duties and responsibilities for any particular position. Employees may be directed to perform job related tasks other than those specifically presented in this description.

Outstanding Benefits Package

Working at The William George Agency for Children’s Services comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also offer generous paid time off in an effort to support your work-life balance.