Claims Training & Development Facilitator - Jacksonville, FL

Job Description

Job Description

Join our collaborative team where effort and work ethic get noticed. Enjoy a positive, friendly, energetic work environment with accessible leadership, where you will have the opportunity to learn the insurance industry and valuable skills while we invest in your future career with us.

Why Stillwater? Stillwater Insurance Group is a mid-sized national insurance provider offering a variety of home, auto and commercial insurance products in 50 states. We are headquartered in Jacksonville, Florida, with additional offices in New York and Omaha, Nebraska. We offer an up-beat and supportive environment for a new team-member who brings a positive attitude, reliable work habits, attention to detail and an interest in learning. Our employees consistently describe Stillwater as a great company with great people where honesty and integrity are high priorities. Coaching and development, recognition and growth opportunities are some of the benefits of working in our small team environment.

Are you passionate about empowering others through education and training? We’re looking for a Claims Training and Development Facilitator to design, deliver, and enhance training programs for our growing team of claims professionals. This role plays a key part in onboarding new team members and ensuring continued excellence across Auto, Property, Casualty, and Liability lines.

As a strategic partner in our Claims department, you'll develop and facilitate dynamic training sessions, ensure regulatory and procedural compliance, and foster a culture of continuous learning and improvement. If you’re a collaborative leader who thrives on helping others succeed, we’d love to hear from you. This is an in-office position in Jacksonville, FL.

Principal Responsibilities :

• Facilitate onboarding and systems training for all new claims employees, including Auto, Property, Casualty, and Liability lines.
• Develop and deliver refresher training to strengthen technical and procedural proficiency across all claim types.
• Collaborate with management to identify performance gaps and tailor training sessions to address opportunities for improvement.
• Participate in the design, development, and implementation of new training materials, manuals, and job aids.
• Conduct specialized training on coverage interpretation, liability assessment, claim documentation, and negotiation techniques.
• Provide educational sessions to ensure compliance with state regulations, unfair claims practice acts, and internal claims handling standards.
• Partner with third party claims services to ensure consistency in process execution, documentation standards, and customer communication expectations.
• Monitor training effectiveness through evaluations, feedback, and performance metrics to ensure continuous improvement.
• Serve as a subject matter resource for questions related to Auto, Property, Casualty, and Liability claim handling.

MINIMUM JOB REQUIREMENTS :

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS :

Apply today to start your journey of being celebrated and valued with Stillwater Insurance Group.

Offer for employment contingent upon the acceptable responses from both a background investigation and a pre-employment drug screen.

Stillwater Insurance Group is a drug-free workplace and an equal opportunity employer .