IT Technology Services Manager (1448794)

IT Technical Program Manager

Meet the team

We are seeking an enthusiastic and driven individual who is passionate about people, process, and technology and how they intersect in today's fast based digital workplace.

Our team delivers best in class productivity solutions by integrating cloud applications and services to provide Cisco employees with a delightful digital workplace experience.

Our mission is to deliver the technology that powers Cisco. We strive to enable every employee to be at their best every day, from removing the barriers to collaboration to discovering new connections and communities. We are a global leader in technology, networking, and innovation, and we believe that helping our customers and partners begins with helping ourselves.

What You Will Do

We are seeking an accomplished and motivated professional with demonstrated expertise in people, processes, and technology within a modern digital workplace. The successful candidate will have a robust background in program and project management, outstanding communication abilities, and a comprehensive understanding of enterprise technologies.

As the Technology Services Manager, you will apply your knowledge of productivity applications to oversee IT programs and projects, ensuring the effective communication of complex concepts to both business and technical audiences.

Key responsibilities include :

• Collaborating with product owners, engineers, and other technical team members to coordinate feature objectives and achieve key deliverables.
• Overseeing prioritized programs aimed at enhancing platform security and promoting consistent governance across technology platforms.
• Partnering with internal and external business stakeholders to develop and execute strategies for prioritized initiatives.
• Leading change management projects, including the development and execution of change management strategies and communications plans.
• Working cross-functionally to implement an AI enabled change management and communications self-service model across our organization.
• Creating user stories, strategic documentation, and other critical technical materials.
• Participating in agile teams to support sprint and program increment planning and delivery.

Minimum Qualifications

Preferred Qualifications

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.