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Dispatch Supervisor

Dispatch Supervisor

Illinois StaffingChicago, IL, US
2 days ago
Job type
  • Full-time
Job description

Dispatch Supervisor

ABM Industries is hiring for a Dispatch Supervisor for our team at O'Hare Airport. The ideal candidate is a proactive problem-solver with strong business acumen and ability to communicate with multiple agencies who operate and maintain O'Hare Terminal 5. The ideal candidate will need to have the ability to communicate in an effective manner. The candidate will be responsible for coordinating all trades to the correct areas of responsibilities. The candidate will be responsible for data input for several areas, including but not limited to Call Center, PM Program, and assist the General Manager / Operations Manager with day-to-day operations.

Key Responsibilities

Facilities & Operations Management :

  • Lead and assist in managing the day-to-day operations of critical infrastructure facilities, ensuring optimal performance, reliability, and high-quality work without impact to internal / external customers.
  • Oversee a team including Facility Coordinators, Chief Engineers, Workplace Experience Coordinators, technicians, handypersons, and vendors.
  • Act as the single point-of-contact for all facility-related issues, managing customer relationships, schedules, new business, projects, budgets, expansion, and staffing.
  • Supervise and escalate ABM's response to after-hours emergencies at assigned facilities.
  • Conduct regular inspections and audits of facility systems and operations to ensure compliance with regulatory requirements.

Maintenance & Technical Oversight :

  • Support the design and implementation of maintenance strategies to ensure the safety and efficiency of facility systems.
  • Develop, plan, and implement annual shutdown programs for preventive maintenance activities.
  • Monitor facility systems (HVAC, electrical, mechanical, BAS, BMS, Fire Protection Systems) to identify potential issues, implement corrective actions, and resolve complex problems while minimizing risk and business impact.
  • Manage oversight from preventive maintenance inspections and provide guidance on addressing issues.
  • Maintain technical knowledge of critical electrical and mechanical systems with the ability to prioritize, assign, track, and trend equipment history.
  • Oversee the development and accuracy of site-level operating procedures and other documentation.

    • Financial & Vendor Management :

  • Develop and manage budgets for facility operations and maintenance, including planning, forecasting, recommending, and estimating facility repairs and improvements.
  • Coordinate with, identify, vet, and approve all sub-contractors and vendors to schedule and oversee maintenance and repair work, ensuring compliance with SLAs and quality standards.
  • Manage purchasing, utilizing, and managing subcontracts and vendors.

    • Compliance & Safety :

  • Ensure all work performed within mission-critical space adheres to high-quality standards.
  • Comply with policy and audit standards for safe storage, usage, and disposal of hazardous materials.
  • Ensure all facility documentation, including maintenance logs and safety records, are accurately maintained.
  • Ensure projects are completed to client satisfaction, successfully managing budgets / financials, schedules, key performance indicators, and contractual requirements.

    • Training & Development :

  • Provide hands-on instruction, training, and support to expand the capabilities of operations staff in basic maintenance, safety, and troubleshooting procedures, including proper tool use and care.
  • Instill a high level of professionalism and direct the performance of contracted maintenance.
  • Ensure ABM training expectations are met and audit the process monthly.

    • Continuous Improvement & Documentation :

  • Participate in the development and implementation of sustainability initiatives to improve energy efficiency and reduce operational costs.
  • Audit all CMMS databases for accuracy and completeness, produce reports as required, and control system access and user credentials.
  • Collaborate with other departments to support facility-related projects and initiatives.
  • Commitment to continuous improvement and staying current with industry trends and best practices.

    • Qualifications

    Education & Experience :

  • Bachelor's Degree (B.A. or B.S.) from an accredited college or university in a relevant field or equivalent is desirable but not required.
  • Preferred 1-3+ years of experience in mission-critical operations environments.
  • Minimum 1-3+ years of facility management, plant operations, engineering, or maintenance supervision experience.
  • Preferred but not Required 5+ years of Electrical or Mechanical experience.
  • Preferred Experience generating cost savings through multiple continuous improvement activities.

    • Soft Skills Preferred :

  • Ability to communicate initiatives with professionalism and respect
  • Strong understanding of facility management principles and practices, particularly in critical infrastructure industries.
  • Excellent organizational, planning, and documentation skills.
  • Strong verbal and written communication skills to all levels ("C" level and below), including customers and vendors.
  • Strong interpersonal skills, including report writing ability.
  • Strong problem-solving skills with the ability to identify potential issues and develop effective solutions.
  • Ability to manage multiple tasks and projects simultaneously.
  • Proven budget and personnel responsibilities.
  • Demonstrated strategic thinking and adaptability to new approaches.
  • Strong leadership and team-building skills, with a focus on mentoring and developing team members.
  • Critical thinking and data analytics skills to support decision-making and improve operational efficiency.

    • Compensation & Benefits

    Pay : $68,000 - $70,000 annual salary (US Dollars). The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

    Benefit Information : ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits.

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