Clinic Operations Manager - Float

Clinic Operations Manager

Position Summary : The Clinic Operations Manager is responsible for coordinating the day-to-day operations of the clinic, and modeling Westside's core values. Ensures appropriate use of resources, efficiency of workforce, and overall maintenance of the clinic to provide a satisfying environment for clients, families, and team members.

Work Assignment : This position will provide support and coverage as needed to the following clinics : Machesney Park, DeKalb, Loves Park, Rockford, Schaumburg East, Schaumburg West.

Essential Functions :

• Manage daily operations of the facility including maintenance of the clinic equipment and property, client records, compliance and management of the daily schedule
• Conduct 1 : 1 meetings with and annual performance reviews for Patient Service Representative(s)
• Foster and maintain employee morale and motivation by modeling Westside's values in order to achieve G.R.E.A.T. Outcomes
• Partner with clinical leaders to resolve therapist concerns regarding facilities and materials
• Serve as resource to team members when concerns or issues arise, directing them to the HR team member or organizational leader responsible for supporting and resolving the identified issue
• Analyze clinic metrics and key performance indicators (KPIs) to drive achievement of clinic goals
• Navigate, address and resolve family and patient concerns efficiently and effectively with compassion and empathy
• Maintain annual budget expectations and bring forward opportunities for clinic enhancements and improvements
• Establish meaningful community partnerships, identifying opportunities to expand Westside's reach, presence and value within the local community

Qualifications

Required Education, Experience and Credentials :

Knowledge, Skills and Abilities :

Personal Attributes :

Work Environment & Physical Demands :

Travel Requirements :

This is a full-time position. Full-time employees are eligible for a comprehensive range of benefits, including Medical, Dental, Vision, and Life Insurance; a 401(k) retirement plan with company match; Paid Time Off; Sick Time; and a robust Employee Assistance Program.