Collections Specialist

Job Description

Job Description

Our Vision : "We aspire to be the trusted partner in every homeowner's journey towards a safer, more beautiful, and energy-efficient living space. With a steadfast commitment to excellence, we strive to leave a legacy of transformed homes and delighted families, forever woven into the fabric of our communities".

Renewal by Andersen is a High-End Window and Door Replacement Company – the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners.

• Check out this video to see who we are! https : / / vimeo.com / 543689842 / eac87297f0

What We Offer :

An Award-Winning Work Environment – Awarded Top 10 Best Place to Work 3yrs in a Row by the Orlando Business Journal and the Orlando Sentinel!

Paid Time Off & Six Paid Holidays

Health, Dental, Vision, & Life Insurance

Opportunities for Professional Growth & Advancement

Salary : $45,000yr - $50,000yr

Schedule : Monday - Friday (Full Time)

The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency

Responsibilities :

Review open accounts for collection efforts using Quickbooks, Microsoft Dynamics, and RForce (Sales Force) systems.

Prioritize work activities, giving accounts with outstanding balances the utmost attention.

Make outbound collection calls in a professional manner while maintaining and improving customer relations.

Resolve client billing problems and rescue accounts receivable delinquency, applying good customer service in a timely manner.

Collect customer payments in accordance with payment due dates.

Work with Accounts Receivable Team Lead and Payment Specialist to keep up to date on all accounts and monitor the lien rights expiration report.

Identify issues contributing to account delinquency and discuss them with management.

Review and monitor assigned accounts and all applicable collection reports.

Provide timely follow-up on payment arrangements.

Collect accounts by sending invoice reminders and communication with customers via phone, email, fax or mail.

Resolve collections by examining customer payment plans / promissory notes.

Protect the organization’s value by keeping information confidential.

Update job knowledge by participating in educational opportunities.

Requirements :

High School Diploma or Equivalent

At least 3-5yrs of Collections Related Experience w / Proven Record of Improving Accounts Receivable Aging Balances

Prior Accounts Receivable Experience & Understanding of Accounting Principles is a Plus

Prior Experience within the Construction or Home Improvement Industry is a Plus

Prior Experience with QuickBooks, Microsoft Dynamics, & Office Applications, including Excel, Word, and Outlook

Ability to type 60+ words per minute accurately.

Ability to read and interpret documents such as purchase orders, receipts, bills for payment, etc.

Ability to write routine reports and correspondence.

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.

Ability to correctly interpret numerical data.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Ability to deal with problems involving a few concrete variables in standardized situations.

Our Company Culture is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment ”.

Renewal by Andersen® careers offers unrivaled opportunity! Our employees bring to life our key core values : integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.