Financial Counselor

To assess patient financial needs, assist patients and collect deposits according to the Froedtert Hospital Billing and Collection Policy in a professional and courteous manner. To screen patients and assist with applications for applicable governmental programs, the health insurance exchange, and / or the Froedtert Health financial assistance program. To stress customer service and positive interpersonal relations while working closely with Admitting / Registration, Preauthorization, Care Management, appropriate department personnel in Patient Financial Services and MCW Clinical Practice Services in addressing financial responsibilities. Other duties as assigned.

• For patients who are identified as self pay, claim financial hardship or the inability to pay, initiates timely account resolution activities to address the issue while attempting to allow elective patient care to proceed as scheduled.
• Monitors applicable Financial Counselor work queues to ensure that all initial patient financial activities have been completed, and that account balances that have not been previously secured through insurance verification or other confirmed subsidy sources are addressed in a timely manner. Reviews Financial Counselor work queues on an ongoing basis to ensure payment source has been secured for all discharged self pay patients when applicable.

Updates the patient accounting system as activities have been completed and as patient account problems and issues have been addressed, in accordance with Patient Financial Services policies / procedures.

SKILLS :

One year of experience in healthcare / revenue cycle functions (or other business office), case management, or social work is required.

Experience using Microsoft Word, Excel and other software programs is preferred. Experience using Epic in a healthcare environment is preferred. Experience in social work or case management is preferred.

EDUCATION :

High School diploma or equivalent is required.

Bachelor's degree in social work, case management, healthcare administration, business administration, or other related field is preferred.

State of Wisconsin and Federal Certified Application Counselor Designation is required or must obtain within 12 months after hire.