Live Studio Team Manager - (Night shift) - Bensalem, PA

Live Studio Team Manager - (Night Shift) - Bensalem, PA

PT Services (New Jersey) LLC is part of Playtech - the world's largest online gaming software supplier - traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry's leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (New Jersey) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. More than 1,830 talented professionals who are part of Playtech Live from different countries all over the world and you have an opportunity to join our international team in New Jersey!

Job Description

As a Team Manager, you will be responsible for overseeing and ensuring a professional and engaging experience is conducted by the Live Dealers and Shufflers in a streaming environment.

• Manage, control, and motivate assigned Dealers and Shufflers to reach set targets and improve performance, thereby increasing the quality of service the company provides
• Ensure and monitor closely and continuously the professional level of service and other related activities in real time during the shift on the assigned gaming tables
• Ensure the company's promotional activities and marketing activities with the appropriate attributes, equipment, outfits, etc., according to customer preferences and the company's policies, and keep track of their adequacy
• Follow up and summarize the daily work performance of subordinated employees following management targets
• Organize team and face-to-face monthly meetings with Game presenters and / or Shufflers to provide clear and constructive feedback to discuss individual and team performances, actual information about the company, and future work plan
• Motivate and inspire assigned Dealers and Shufflers to create an environment oriented to trust, open communication, and cohesive, positive team effort
• Take part in the new employees' training process and evaluate the need for new training for existing employees
• Train Game presenters effectively use communication skills to improve the customer service level in the company
• Summarize information and prepare daily reports and any other reports required by the company's management
• Act in a professional manner to maintain an orderly, positive work atmosphere
• Take initiative for improving operations and delivering general feedback from the operations staff, players, and licensees
• Represent the company's management and their interests, considering confidentiality and diplomacy
• Immediately report to the management of any significant or special incident that requires attention
• Ensure game policies and procedures are observed and effectively implement changes to rules and procedures
• Evaluate Dealers and Shufflers' performance and issue employee discipline as required
• Perform additional duties as instructed

Qualifications

EDUCATION & EXPERIENCE / QUALIFICATIONS REQUIRED

Compensation & Benefits

Additional Information

If you need reasonable accommodation and / or assistance during the application and hiring process, applicants can contact Playtech-People & Culture Team for assistance at USTalent@playtech.com. Our team will be happy to help!

Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.