Inbound Collector

Inbound Collector

Work for a winning team that now offers benefits from day one, plus daily pay

• . At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here's why you will love it here :

This is a remote role for Central Florida based candidates only.

What Will I Be Doing?

The Inbound Collector will be responsible for handling inbound calls on any past due mortgage and / or maintenance accounts, to include third party service and collecting via phone and mail. The position will emphasize the handling / collecting of inbound calls. While remaining compliant with all Federal and State Laws. This position is also required to assist owners with the general understanding of the terms and conditions related to their ownership and contracts. The collector will also be expected to be certified in both call skills and Debt Collections Practices Act (FDCPA). The inbound collector may be required to spend less than 30% of their time handling owners.

Perform all collection activities in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management

Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management

Legally, ethically and confidentially handle any correspondence and / or payments received

Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracking as necessary

Assist all members of collections staff with daily process and procedure when required

Carry out any reasonable request by management

Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership

Completes all required Company training / compliance courses as assigned

Adheres to Company standards and maintains compliance with all policies and procedures

Performs other related duties as assigned

What Are We Looking For?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members.

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience :

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility : All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

Benefits that support Team Member health and financial wellbeing.

Travel and hotel discounts for Team Members, family and friends.

A healthy work-life balance with PTO and flexible hours.

Team Member events that build camaraderie through fun activities.

An open-minded culture committed to diversity and inclusion.

Incentives for Team Members that exhibit excellence every day.