Floating Universal Service Representative

Universal Service Representative

We are seeking a dedicated team player to join our Bennington branch as a Universal Service Representative (USR). The ideal candidate will have strong relationship building skills to position themself as a trusted resource for members and teammates. They will be a problem solver extraordinaire who will consistently work to deliver exceptional service through proven and creative strategies. They will strive to reach identified goals and objectives through strong individual initiative and collaborative team effort.

In this role, you will be the frontline advocate for our members, contributing to their financial success and overall satisfaction. The USR is a retail service position that is responsible for providing world class member experience to both credit union members and co-workers. This will be achieved through a variety of tasks including partnering with individuals and businesses in the community to open new memberships, working with members through their consumer lending process from application to loan closing, and identifying other financial goals that we may be able to support. You will also provide assistance to members in a compassionate manner in order to provide resolutions to more in-depth issues, as well as education on how to achieve better financial success in the future.

Heritage Family Credit Union is a dynamic and member-centric organization committed to making a positive impact on the lives of our members. We believe in delivering not just financial services but fostering meaningful relationships that enhance the overall well-being of our members and communities. With a focus on education, integrity, and community, we strive to be the preferred financial partner for our community.

Benefits include :

• Paid time off in addition to paid federal holidays
• Medical, dental, and vision benefits to employees who regularly work 24+ hours a week
• 401k match
• Ongoing training opportunities
• 8 hours of volunteer time with an organization important to you
• Reimbursement each month for gym membership (up to $25), hobby reimbursement (up to $25) and fresh local foods (up to $25 on a seasonal basis)

Salary range : $20.54 to $25.68

The Universal Service Representative is a retail service position that is responsible for providing world class member experience to both credit union members and co-workers. This position performs a broad variety of financial service functions to serve members promptly and professionally while representing the credit union in a friendly, courteous, and professional manner and transacting with a high degree of accuracy. In addition to demonstrating a high level of proficiency, duties also include cross-selling products appropriate to members needs and providing installment and revolving consumer loans. Address member questions regarding products and services and perform a variety of account maintenance duties.

You will be based in the Bennington branch when not providing coverage and support to the other branches in your territory. Bennington Territory branches include : Bennington, Hoosick Falls, Londonderry, and Manchester.

The essential functions of this position include : greeting and interacting with members in a friendly and professional manner, ensuring a world class member experience during every interaction; servicing members promptly, accurately and efficiently with account inquiries, loan requests, updates, troubleshooting, transactions including deposits, withdrawals, loan payments, transfers, and more; performing a variety of other functions including but not limited to working in a drive-up station, opening and closing the branch, disarming and arming alarms, processing night drop or mail envelopes, assisting with ATM or ITM servicing and maintenance, check scanning, and ensuring MSR station has supplies, is organized and clean; assisting with new employee onboarding and training when necessary; working closely with other team members to meet branch goals, enhance the overall member experience and ensure all daily operations of a branch are completed; accurately handling daily transactions, including deposits, withdrawals, payments, and transfers; maintaining an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by Member Service Representatives; proactively identifying, promoting, explaining and cross-selling credit union products and services; opening new accounts and loans with a high level of proficiency, including, but not limited to consumer and business share draft accounts, term share certificates, debit cards and more; ensuring all account and loan documentation are gathered timely and reviewed for completion and accuracy; and completing account and loan checklists and QC&rs.