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Field Auto Collision Adjuster - Albany NY
Field Auto Collision Adjuster - Albany NYAllstate • Albany, NY, US
Field Auto Collision Adjuster - Albany NY

Field Auto Collision Adjuster - Albany NY

Allstate • Albany, NY, US
30+ days ago
Job type
  • Full-time
Job description

Field Auto Adjuster

Join Our Team as a Field Auto Adjuster Where Every Day Brings a New Challenge! Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Adjuster, you'll be at the forefront of our claims processmeeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the samewhether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes. If you're looking for a career that blends technical know-how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.

Preferred Qualifications :

  • You have 18 months+ experience in auto collision estimating using CCC or Mitchell.
  • You have a High School Diploma or a GED
  • Proficient written and verbal communication skills to effectively interact with customers.
  • Strong attention to detail and ability to write precise and comprehensive estimates.
  • Comfortable with utilizing technology and various platforms for claims processing.
  • Excellent time management and organizational skills to manage multiple assignments effectively.
  • Valid driver's license and willingness to travel as part of the job requirements.

Key Responsibilities :

  • The Customer Service Expert you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.
  • The Investigator you'll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
  • The Effective Communicator you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
  • The Negotiator You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
  • The Problem Solver you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
  • The Recorder Your Eye for Detail Keeps Everything on Track
  • In this role, you'll ensure claims are documented accurately and in line with policy agreements. As you handle each case, you'll maintain clear, timely records in our claims system (which we'll train you on). Your attention to detail helps keep the process smooth, organized, and transparent from start to finish.

    • Work Location

  • This position is a field-based role. To be eligible for this role, you must be located in the following locations : Albany, NY
  • This position is eligible for a monthly internet stipend of $80 to offset the costs of internet expenses

    • Company Car

    Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

    Notice of Licensing Requirement

  • As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets
  • All required licenses will need to be obtained within 60 days of hire
  • You must maintain all licensing required for your role. This includes any continuing education and / or other state-affiliated requirements for licensing renewal
  • This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)

    • Benefits

  • Competitive salary based on experience and qualifications
  • Medical, dental, and vision coverage
  • Allstate pension plan and 401(k) savings plan
  • Ayco financial coaching
  • Spring Health mental and emotional wellbeing resources
  • Paid parental leave
  • Adoption reimbursement
  • Paid time off
  • Tuition reimbursement
  • Wellness incentives

    • Learn more by visiting Allstategoodlife.com

    The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

    This position is not available for residents of Washington, California, Alaska, and Hawaii.

    Skills : Auto Estimating, CCC ONE, Communication, Computer Literacy, Estimatics, Negotiation

    Compensation offered for this role is $55,500.00 - 93,600.00 annually and is based on experience and qualifications.

    Joining our team isn't just a job it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger a winning team making a meaningful impact.

    Allstate generally does not sponsor individuals for employment-based visas for this position.

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    Field Adjuster • Albany, NY, US