Customer Support Expert - Embedded Agent -Paramus

Overview

Be the Voice of Support! Drive customer satisfaction through proactive repair updates at Sony Paramus. This role will be responsible for active communication to the Sony Paramus Service Depot customers. This role will take the lead for monitoring repair statuses and providing continuous updates to customers via phone and email. Candidate will work in a fast paced, fluid environment and make independent decisions to the benefit of the customer base and department. This role works onsite at the Sony broadcast and professional facility and works directly with repair and engineering teams as point of contact obtaining necessary technical information to support and / or expedite repair process if necessary.

Schedule and Location

• 40 hours per week; Monday-Friday; 7 : 00am-4 : 00pm
• Sony Electronics at 115 W Century Rd in Paramus NJ 07652

What we Offer

What you'll be doing

Qualifications

Requirements

We are an Equal Opportunity Employer.

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