Student Services Specialist Sr (Graduation Tech)

Salary Range

Grade

111

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 8am-7pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $ billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

• Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers

Campus Statement

(PC) welcomed its first students as one of the first institutions of higher education in Maricopa County on September 13, 1920. PC's founders envisioned the College as a place of inclusion as a non-segregated institution. In 1962, the (MCCCD) was established, with PC as the flagship institution. MCCCD is now one of the largest community college districts in the nation.

PC serves an ethnically diverse student population and is a Hispanic Serving Institution (HSI) with over 17,000 students. PC proudly champions the values of equity, integrity, and community. The majority of PC students are part-time, first-generation students seeking career and technical education or university transfer. PC is nationally recognized as a institution for intentionally serving Latino students and demonstrating positive student outcomes.

With more than , Phoenix College embraces a approach to ensure quality teaching and learning. We strive to prepare students to meet their unique goals — university transfer, career training and advancement, and lifelong learning. Join our top-tier faculty and staff as we innovate and lead in higher education.

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

• 20 paid observed holidays
• ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program: Sight-On-Site Eye Care Services Diabetes Empowerment Education Program Mobile On-site Mammography Screenings Employee Assistance Program (EAP) Wondronline program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more Pre-Retirement Events
• (may forgive the remaining balance on a federal student loan made directly by the Department of Education after qualifying).
• 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

Provides comprehensive support for student service programs, including advisement, processing, and referring information resources. Performs advanced program support tasks with a primary focus on student advising, counseling, and graduation processing. Coordinates office workflow and conducts training for other staff members.

Essential Functions

60% - Performs the Admissions, Records & Registration (A,R&R) processes (app/admit/matriculate students, lawful presence, ID authentication, residency, enrollment activities, etc.), maintains incompletes and course substitutions; follows up with faculty regarding records issues; prepares records for permanent storage and/or disposal; evaluates transcripts and records them in the Student Information System; completes graduation processing and confers certificates/degrees; calculates GPAs; determines prior credit/transcripts; maintains various admissions and records reports related to grading and records retention; responsible for degree verify reporting; serves on commencement committee; serves s primary contact for GradTrax and ongoing support for sessions leading to student success; plays an integral part in commencement; processes and clears National Student Clearinghouse errors (including degree verify); provides support for online chat, phones, emails, etc.

30% Provides backup support to other Student Services Specialist Sr. within the department, conducting research, creating reports, and cleansing data (including tuition calculation errors, program plan stack errors, grading errors, enrollment errors, graduating posting errors, anomalies, drop/withdrawal corrections, etc.). Provides backup support for mass enrollment activities, for Online Class Permissions Tool, PeopleSoft functions, for gathering and summarizing data of departmental activities, for Customer Relationship Management (CRM) reporting, etc.

10% - Assists with front-line admissions, records, and registration duties when needed and other support units. Performs related duties as assigned

Minimum Qualifications

Associate’s Degree from a regionally accredited institution and two (2) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

High School Diploma/GED and four (4) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

Desired Qualifications

• Bachelor’s degree or higher in any field from an accredited institution
• Two (2) or more years of experience working in a higher education environment in a Student Affairs role, such as admissions, records, and/or registration or graduation
• One (1) or more years of experience compiling and reporting statistical data and working with federal and state requirements
• Two (2) or more years of customer service experience with a high degree of public contact and working with a culturally diverse student population
• Two (2) or more years of experience working with student services procedures, including online Student Information Systems (, PeopleSoft), Customer Relationship Management (CRM), or other related systems
• Two (2) or more years of experience working with Microsoft Office Suite and/or other reporting technologies, along with Access

Special Working Conditions

• Possession of a valid State of Arizona Class D driver's license is desired; must meet minimum standards regarding driving:
• Travel to campus during the interview/selection process will be at the candidate’s own expense.
• May be requested to travel or be assigned to all MCCCD locations
• May require numerous evenings or weekends
• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to #25 lbs