Group Implementation Clerk

Delta Dental of Virginia • Roanoke, VA, US

16 days ago

Job type

Full-time

Job description

Job Description

Position Summary :

The Group Implementation Clerk is responsible for supporting the Group Implementation Specialists and Sales Representatives with development and delivery of Group Materials in a timely and accurate manner. In addition, the Group Implementation Clerk is also responsible for inputting group updates, processing web access updates and terminations into the Claims / Billing system. Answer all incoming calls received in Marketing Administration Department. The Group Implementation Clerk must have the ability to interact with internal and external customers in a confident and thorough manner. Ability to handle multiple tasks in a busy work environment is essential.

Location :

Candidates located more than 1 hour outside of our corporate office in Roanoke, VA and residing in the following states may be considered for remote work : FL, GA, ID, MD, NC, NE, SC, TN, VA, WI, WV

Essential Functions :

Ability to utilize Microsoft Applications.
Ability to follow established procedures with limited decision making.
Create letters, forms and other material.
Responds to telephone inquiries and routes callers to appropriate individuals.
Performs tier 1 support to external customers related to website issues (e.g. log-in / password issues). If unable to resolve issues, escalate to leadership team.
Maintains Marketing Administration Department’s supply of inventory and organizes supply room.
Create and distribute reporting.
Performs routine changes to computerized database.
Provides support to Group Implementation Specialists and Sales Representatives.
Receives and processes mail.
Makes photocopies.
Assembles and mails Group Materials (renewal letters, pool fact sheets, enrollment materials, etc.) to internal and external customers.
Inputs data into computer programs.
Contacts Vendors to resolve equipment issues.
Works closely with agent and agencies to ensure all documentation for new agents is received and information is validated to be correct before loading into the system.

Qualifications / Education / Experience :

High school diploma.

Ability to utilize Microsoft Applications.

Prior data entry experience, is preferred.

Ability to think and plan strategically for organizational success.

Strong interpersonal and communication skills

Must have demonstrated success in a customer service role, handling both outbound and inbound calls. Familiarity with using an enterprise phone messaging system (eg. Talk Desk) is a plus.

Experience using an IT service desk application (JIRA, etc.) is preferred but not required

Physical Demands and Work Environment :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands : While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk or hear. Use of hands is required for such technological devices such as a computer, telephone and others. The employee must occasionally lift and / or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The employee will be required to travel (sometimes long distances) to attend required meetings.

Work environment : The work is limited to the office environment with occasional trips to other office facilities or locations necessitating walking outdoors or driving. The noise level in the work environment is usually minimal.

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Group Implementation • Roanoke, VA, US