Express Service Advisor

Job Description

Job Description

Job Overview :

Southern 441 Toyota is seeking highly motivated  Express Service Advisors / Writers to join our fast-paced service team. In this role, you will be the primary point of contact for customers in our Express Service department, ensuring quick and efficient service for routine maintenance tasks. If you have a passion for delivering exceptional customer service and thrive in a fast-moving environment, this is a great opportunity to grow your career.

Key Responsibilities :

Greet customers promptly and courteously, scheduling express service appointments for routine maintenance such as oil changes, tire rotations, and brake inspections

Communicate with customers to understand their vehicle maintenance needs and explain recommended services

Provide accurate estimates for express service work and obtain customer approval for any additional services

Coordinate with technicians to ensure services are performed quickly and efficiently, minimizing wait times for customers

Keep customers informed about the progress of their vehicle and any changes in service times or costs

Ensure service documentation, including work orders and service history, is completed accurately

Maintain customer satisfaction in line with company standards by delivering high-quality service and a positive experience

Promote additional maintenance services to help customers keep their vehicles in optimal condition

Maintain a clean, organized work area and follow all safety regulations and company policies

Requirements :

Proven experience as an Express Advisor or in a customer-facing automotive role (a plus, but not required)

Strong communication and interpersonal skills

A customer-focused attitude with the ability to build strong relationships

Detail-oriented and organized, with the ability to multitask in a fast-paced environment

Proficient in using automotive service software or willingness to learn

Valid driver’s license with a clean driving record

What We Offer : Competitive pay

Benefits packages including medical, dental, and vision

Paid time off and holiday pay

Paid day off for your birthday

State-of-the-art facility

Career growth opportunities

Ongoing training and development programs

Why Southern 441 Toyota?

At Southern 441 Toyota, we pride ourselves on providing a supportive and dynamic work environment where you can grow your career. We’re committed to investing in our team members and giving them the tools and mentoring they need to succeed.

If you’re a dedicated individual who takes pride in your work and is eager to learn, apply today to join our team!

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Southern 441 Toyota is an Equal Opportunity Employer and prohibits discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.