• Primary duty is to provide excellent customer/ client experience, the support should be immediate and precise on all technical issues related to Laptops/Desktops/Tablets/iPads. • Onsite End User Device Management activities includes all core services • Must be able to install applications on client environment, troubleshoot the issues, taking backups of the data in the hard-disk and make necessary upgrades to the system. • 4+ years’ Desktop Support experience, proven ability to offer high level desktop support in an enterprise environment. • Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients, Good documentation skills, Good Language and Communications Skills, Problem-Solving, Relevant Certifications a plus with such as Microsoft, and PowerShell Scripting • Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows 10 and 11 along with Mac OSX, and/or Apple Operating Systems, Ability to Work in a Team, Ability to Prioritize any escalated request • Ability to respond to queries in a quick manner that results in great user experience • Familiar with migrating systems from Windows 10 to Windows 11 or higher platforms
Desktop Support Technician • Rosemead, CA
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