Server - The Karol Hotel

Job Description

Job Description

Job Summary

The Karol Hotel is a boutique hotel located in the Feather Sound area of Clearwater, FL, convenient to the beaches, St Pete, and Tampa. The Karol features 123 rooms and suites, and features Katch Restaurant and Vantage Rooftop Bar, along with ballrooms and conference rooms to host events. The Karol Hotel is part of Marriott’s Tribute Portfolio.

Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance to Tribute Collection standards. Open availability is preferred, including weekends and evenings.

Essential Functions

• Wine knowledge to include grape varietals and intermediate wine pairing with food
• Baseline cocktail knowledge to include classic cocktail recipes and recipes of in-house cocktails as trained by bar staff and management
• Serves guests in an efficient courteous manner following the proper steps of service
• Report to work on time and in proper uniform / approved attire
• Work as part of a team with all team members within the hotel
• Check station assigned for cleanliness of area
• Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
• Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
• Knowledge of all menu items to include : prep time, preparations, sauces, allergies, and accompaniments
• Ability to use descriptors to describe dishes
• Be aware of any specials, soups, drinks, and any items that are running low
• Ability to handle station, or when situations arise, ability to let manager / supervisor know ahead of time so as not to affect the guest experience
• Follow cash handling procedures, and must be able to explain shortages and overages
• Follow the proper steps of service consistently with every table as outlined in training manual
• Upsell items to guests at all interactions
• Bus tables quickly and quietly ensuring no sticky residue is left on the table
• Ability to carry tray
• Light food running to include carrying at least two plates at warm or hot temperature
• Detail tables and remove items not in use
• Never solicit tips
• Attend monthly department meetings and daily stand ups without exception unless approved by management
• Perform other duties as management requests to service our guests
• Ability to use POS (point of sale) system
• Follow the procedures addressed in the training manual

Hotel Performance

Qualification Standards

Education & Experience

Physical Demands

Mental Demands