Member Services Representative

Job Description

Job Description

We are looking for a dedicated Member Services Representative to provide exceptional support and assistance to our members. In this role, you will address inquiries, resolve issues, and ensure a positive experience for every customer, fostering loyalty and satisfaction. If you thrive in a fast-paced, customer-focused environment, this is an excellent opportunity to showcase your skills and make a meaningful impact.

Responsibilities :

• Respond to member inquiries with accuracy and professionalism, ensuring timely resolutions.
• Assist members with online order concerns, including delivery tracking and order processing.
• Address and resolve customer complaints and challenges efficiently while maintaining a positive demeanor.
• Collaborate with internal teams to ensure a seamless and consistent member experience.
• Support the onboarding and training of new team members to uphold high service standards.
• Communicate with external vendors to address inquiries and coordinate support.
• Monitor and meet key performance indicators, such as response times and customer satisfaction scores.
• Handle data entry tasks with precision and attention to detail.
• Utilize customer service software, including ServiceNow and HubSpot, to manage support tickets effectively.
• High school diploma required; a bachelor's degree or equivalent experience is preferred.
• A minimum of 1-2 years of experience in customer service, preferably in an e-commerce or call center setting.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Familiarity with customer service platforms like ServiceNow and HubSpot.
• Strong problem-solving skills and the ability to resolve issues independently.
• Excellent verbal and written communication skills.
• A solution-oriented mindset with a commitment to providing outstanding customer service.
• Ability to adapt to a fast-paced work environment and manage multiple tasks efficiently.