Client Care Coordinator

Benefits:

• Competitive salary
• Health insurance
• Paid time off

Talem Home Care & Placement Services is seeking a Client Care Coordinator to support our growing non-medical home care agency. This role is responsible for coordinating client services, supporting caregiver placement, maintaining compliance with Colorado non-medical home care regulations, and ensuring services are delivered in accordance with each clients care plan and authorization.

Benefits/Perks

• Direct Deposit
• Insurance
  • Medical
  • Dental
  • Vision
• 401K
• Holiday Pay
• Warm, Friendly, Pressure-Free Environment

Company Overview
Talem Home Care is committed to empowering people to take control of their health. We support and lead individuals and their families/support systems through the complicated health care system, with the ultimate goal of staying independent and healthy at home for as long as possible. We center our core values: community, family, team, and giving to support this commitment.

Job Summary
The Client Care Coordinator is ideal for a calm, capable professional who thrives in a fast-paced environment and values autonomy, professionalism, and thoughtful decision-making. This position is designed for someone who can manage day-to-day client and caregiver coordination independently while working within established policies, regulations, and escalation pathways.

Responsibilities

• Serves as a primary contact for clients, families, and caregivers.
• Coordinates care services and addresses concerns with professionalism and clarity.
• Assists with client intake, onboarding, transitions, and caregiver introductions.
• Supports care plan documentation, updates, and communication to caregivers.
• Helps clients navigate schedules, service expectations, and authorizations.
• Communicates regularly with case managers and collaborates with scheduling and HR.
• Identifies and escalates changes in client condition or safety concerns.
• Responds to client callouts, concerns, and coverage needs.
• Tracks and completes required assessments such as RN assessments, 90day reviews, supervisory visits, and skills validations.
• Supports caregiver training and provides handson assistance when needed.
• Maintains accurate and timely documentation according to state and payer requirements.
• Reports incidents/occurrences to leadership and assists with required external reporting.
• Adheres to all state regulations, including mandatory reporting.
• Supports followup actions related to safety, compliance, and care continuity.
• Assists with audits, surveys, and quality assurance processes.
• Performs routine client visits with appropriate documentation.
• Escalates highrisk issues appropriately and promptly.
• Participates in administrative projects, process improvements, and policy implementation.
• Participates in a rotating oncall schedule to support afterhours client and caregiver needs.
• Provides handson client care when appropriate and permitted by nonmedical regulations.

Qualifications

• High school diploma or equivalent required.
• Active CNA certification required.
• Strong judgment, emotional resilience, and the ability to set compassionate boundaries.
• Ability to work independently and manage competing priorities.
• Clear, consistent communicator with the ability to follow systems and procedures.
• Familiarity with Microsoft Office and electronic health records.
• Experience in home care, healthcare, or case management preferred.
• Familiarity with Medicaid, IHSS, or HCBS is a plus.
• Valid drivers license and reliable personal vehicle required; mileage reimbursed per IRS rate.

Schedule & Compensation

• Exempt, salaried position
• Salary range: $58,000$62,000 annually, depending on experience and qualifications
• Rotating on-call responsibilities (shared and structured during nights and weekends)
• Paid time off and holidays
• Supportive leadership and realistic expectations

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to bend, kneel, reach, and perform light physical tasks during client visits.
• Ability to assist clients safely within Class B nonmedical scope (no skilled medical tasks).
• Ability to lift or move items such as wheelchairs, walkers, or clientrelated equipment up to 50 lbs.
• Ability to assist with safe client mobility, transfers, and household tasks.
• Sufficient vision and hearing (with or without correction) to perform job duties safely.

Talem Home Care is an Equal Opportunity Employer