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System Administrator
System AdministratorTexas Southern University • Houston, TX, US
System Administrator

System Administrator

Texas Southern University • Houston, TX, US
30+ days ago
Job type
  • Full-time
Job description
Job Description Summary / TWC Summary
Summary / TWC Summary We are looking for an innovative and dynamic ServiceNow Administrator to join our IT team. You will oversee the configuration and administration of our ServiceNow platform to ensure it meets the needs of our user community. In this role, you will serve as the subject matter expert for the ServiceNow platform, providing end-to-end administration, configuration, implementation, and maintenance to support OIT operations. You will leverage your IT expertise to integrate systems, support business processes, and ensure that our ServiceNow environment is optimized, secure, and aligned with organizational goals.
Essential Duties Summary
Summary
  • Serve as the primary ServiceNow expert, providing guidance and technical leadership for system configuration, integration, and maintenance.
  • Administer, configure, and optimize ServiceNow modules, including ITSM, ITOM, CMDB, and other related areas.
  • Translate business requirements into technical solutions using structured analysis and design methodologies.
  • Analyze, design, and integrate COTS and custom-developed software to meet operational needs.
  • Monitor system performance, troubleshoot issues, and provide timely resolutions.
  • Evaluate cost, risk, and technical impact of system changes, upgrades, and enhancements.
  • Collaborate with internal teams, stakeholders, and leadership to align system capabilities with business objectives.
  • Provide end-user training, documentation, and ongoing support.
  • Support HUD OIG IT governance, compliance, and security requirements.

Knowledge, Skills, and Abilities
Knowledge of:
  • Good understanding of the organization’s goals and objectives.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Strong documentation skills.
  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
Skills:
  • Detail oriented.
  • Effective customer service.
  • Problem-solving and decision-making.
  • Multitasking and time management.
  • Technical problems.
  • Project management.
  • Presenting.
  • Job-related systems.
  • Both verbal and written communication.
Ability to:
  • Prepare detailed reports.
  • Work independently.
  • Communicate effectively.

Work Experience
Required Experience:
  • Requires two or more years of related experience.
  • Proven experience in IT systems analysis, design, and integration, including both commercial-off-the-shelf and development software.
  • Strong understanding of structured analysis and design methodologies.
  • Ability to translate business needs into functional and technical solutions.
  • Demonstrated ability to assess cost, risk, and performance factors in IT projects.
  • Excellent problem-solving, communication, and collaboration skills.

Preferred Experience:
  • Experience with Agile, DevOps, or ITIL frameworks.
  • Knowledge of cybersecurity standards and compliance requirements.
  • Ability to create technical documentation, dashboards, and end-user training materials.
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System Administrator • Houston, TX, US

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