Member Liaison, Growth & Comm Engagement Spc (Chicagoland Area)

Member Liaison, Growth& Community Engagement Specialist

Molina Healthcare of Illinois is hiring a Member Liaison, Growth& Community Engagement Specialist. This role will be a hybrid of working in the field (Member Events) and remotely from your home office. Local travel within the Chicagoland and Northern IL areas will be needed. This role will require day to day execution conducting member outreach, data analysis, nursing facilities, and workgroup facilitation to increase member retention. This role leads key variety retention programs and engagement programs to close Quality gaps, MACs, and member facing initiatives and communications. We focus on Medicaid and MMP, and support MHI Medicare and Marketplace programs. Highly qualified applications will have the following experience :

Previous experience in member engagement in a healthcare related field

Excellent communication skills, both written and verbal

Skilled in working both alone and also collaboratively as part of a team

Well versed in Data Analysis, Excel, creating and understanding reports, project management skills.

Job Summary

Responsible for achieving established goals improving Molina's enrollment growth objectives, with primary responsibility for Medicaid. Works collaboratively with key departments across the enterprise to improve overall choice rates and assignment percentages.

Knowledge / Skills / Abilities

Under limited supervision, responsible for carrying out enrollment events and achieving assigned membership growth targets through a combination of direct and indirect marketing activities, with the primary responsibility of improving the plan's overall "choice" rate.

Works collaboratively with other key departments to increase Medicaid assignment percentage for Molina.

Provides leadership for new or less experienced Enrollment Growth team members by training, developing, coaching, mentoring and being a positive role model. May also serve as the Acting Supervisor or Manager for the team upon management request.

Responsible for achieving monthly, quarterly, and annual enrollment goals & growth and choice targets, as established by management.

Works closely with other team members and management to develop / maintain / deepen relationships with key business leaders, community based organizations (CBOs) and providers, ensuring all efforts are directed towards building Medicaid membership.

Schedules, coordinates & participates in enrollment events, encourages key partners to participate, and assists where feasible.

Works cohesively with Provider Services to ensure providers within assigned territory are aware of Molina products and services. Establishes simple referral processes for providers and CBOs to refer clients who may be eligible for other Molina products.

Viewed as a "subject matter expert" (SME) by community and influencers on the health care delivery system and wellness topics.

Delivers presentations, attends meetings and distributes educational materials to both members and potential members.

Answers incoming calls from perspective and current members. Provides them with information and materials about Molina Healthcare.

Directs members to the appropriate Molina department(s) as needed and assists with contacting department(s) through in-house phone line assistance.

Coordinates, leads, and executes company programs for each of their perspective regions.

Responsible for assisting and executing Molina turnkey events and align media components.

Trains all new Specialist team members and serve as a mentor and resource for existing Specialist team members.

Job Qualifications

Required Education :

Bachelor's Degree or equivalent, job-related experience.

Preferred Education :

Bachelor's Degree in Marketing or related discipline.

Required Experience :

5 years of related experience (e.g., marketing, business development, community engagement, healthcare industry).

Demonstrated exceptional networking and negotiations skills.

Experience with sales and marketing techniques.

Demonstrated strong public speaking and presentations skills.

Demonstrated ability to work in a fast-paced, team-oriented environment with little supervision.

Preferred Experience :

Prior related work experience in a senior or lead capacity.

Solid understanding of Health Care Markets, primarily Medicaid.

Previous healthcare marketing, enrollment and / or grassroots / community outreach experience a plus.

5+ years of outreach experience serving low income populations and / or experience presenting to influencer audiences.

3 - 5 years project management experience, preferably in a health care or outreach setting.

Fluency in a second language highly desirable.

Required License, Certification, Association :

Must have valid driver's license with good driving record and be able to drive within applicable state or locality with reliable transportation.

Preferred License, Certification, Association :

Active Life & Health Insurance

Market Place Certified

To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V.

Pay Range : $20.83 - $40.62 / HOURLY

• Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.