Client Relations Specialist

Job Description

Job Description

We are looking for a dedicated Client Relations Specialist to join our team in Thomson, Georgia. This is a Contract-to-Permanent position, offering the opportunity to contribute to our customer-focused initiatives while building strong and lasting relationships. In this role, you will play a pivotal part in managing client inquiries, delivering tailored solutions, and supporting the sales team in expanding business opportunities.

Responsibilities :

• Respond promptly to customer inquiries regarding products, pricing, availability, and production timelines to ensure satisfaction and clarity.
• Develop a thorough understanding of client needs to provide personalized recommendations and solutions.
• Coordinate and schedule meetings with both current and potential customers as required.
• Stay informed about product offerings, including specifications, usage, and pricing, to confidently address customer questions.
• Partner with the outside sales team to identify growth opportunities and foster long-term business relationships.
• Verify technical details with clients or regional sales managers and accurately input orders into the system.
• Create detailed production orders based on customer purchase requests and usage projections.
• Collaborate with production teams to ensure timely availability and delivery of materials.
• Handle customer complaints with professionalism, offering solutions to maintain satisfaction and trust.
• Proficiency in CRM tools to manage customer interactions and data effectively.
• Strong skills in answering inbound and outbound calls, providing exceptional customer service.
• Experience assisting clients with billing functions and resolving complaints.
• Advanced knowledge of Microsoft Excel, including formulas and data organization.
• Proven ability in account management and developing sales strategies.
• Excellent communication skills to build rapport and address client needs confidently.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Previous experience in outbound sales or customer support roles is a plus.