Service Advisor - Fowler Jeep

Description

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Automotive Service Advisor – Fowler Jeep of Boulder

If you can make customers feel welcome and confident that their needs are being met, then Fowler Jeep of Boulder may be your next career home. We need more than a Service Advisor; we need an expert in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians.

Job Responsibilities

Attitude is everything—greet service department customers promptly and courteously

Listen to each customer and clearly articulate repair needs to techs

Upsell recommended / additional services using low-pressure, high-integrity methods

Provide accurate estimates of repair / maintenance costs

Adherence to dealership policy on customer vehicle care and operation

Follow up on each repair and keep customers informed of progress

Inspect repair quality and ensure that all work is complete

Notify customers when vehicles are ready for pick up

Review and explain repairs and associated costs with customers; and perform an active delivery

Handle minor customer concerns and complaints

Keep Service Manager informed of all problems and potential problems

Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements

Valid Driver's License and MVR acceptable to our Insurance Carrier

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to climb or balance; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization, and the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Compensation

From $60,000 annually PLUS!

What We Offer

Perks & Benefits

Fowler offers medical, vision, dental, life, & disability insurances. Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, Paid Holidays & Parental Leave. Fowler also offers its employees access to an employee assistance program. Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs.

The Fowler Standard – This is what drives us. being friendly, helpful, honest and fair

The mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees.

Fowler’s vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service.

Our dedication to the development and advancement of our people, technology and systems will help us get there together.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.