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Front Desk Receptionist
Front Desk ReceptionistTRIAD MSO • Shawnee, OK, US
Front Desk Receptionist

Front Desk Receptionist

TRIAD MSO • Shawnee, OK, US
13 days ago
Job type
  • Full-time
Job description

Job Description

Job Description
Triad Complete Healthcare in Shawnee is seeking a courteous, professional, and detail-oriented Medical Receptionist to support daily front office operations. This role is essential to patient experience and clinic efficiency. The ideal candidate demonstrates a patient-centered attitude and strong organizational skills. At Triad, you will find a comfortable and supportive work environment — our team members are proud to be part of the Triad family.

Patient Reception & Customer Service

  • Greet and check in patients and visitors in a courteous, professional, and friendly manner.
  • Verify patient information and update demographics as needed while ensuring privacy and confidentiality.
  • Act as a liaison between patients, staff, and physicians, communicating clearly and effectively.
  • Address patient concerns and complaints in a timely, compassionate, and professional manner.
  • Inform patients of delays or changes to appointments as needed.

Phone & Appointment Management

  • Answer incoming phone calls, direct inquiries appropriately, and provide accurate information regarding clinic policies and services.
  • Schedule, reschedule, confirm, and remind patients of appointments according to clinic protocols.
  • Coordinate with healthcare providers to manage appointment availability and patient flow efficiently.

Patient Intake & Information Management

  • Perform all patient intake functions, collecting and processing forms including insurance information, medical history, and consent documents.
  • Maintain accurate and up-to-date patient records in the Electronic Health Record (EHR) system.
  • Prepare patient charts and ensure all required documentation is available for providers.

Insurance & Authorization Responsibilities

  • Scan insurance cards, verify eligibility, validate benefits, and ensure accurate documentation for each visit.
  • Identify insurance coverage issues and communicate appropriately with patients, providers, and staff.
  • Perform prior authorizations with payers in a timely manner and notify physicians and team members of delays or non-coverage.

Administrative & Financial Duties

  • Accurately collect co-pays, deductibles, and other payments.
  • Account for daily cash and payment entries, perform daily balancing, and prepare deposits.
  • Assist with billing inquiries and posted transactions.
  • Process incoming and outgoing mail, faxes, and other communications.

Clinic Coordination & Organization

  • Maintain a clean, organized, and professional front desk and waiting room area.
  • Prioritize work assignments and utilize time between patients to review forms and data for accuracy and completeness.
  • Coordinate with medical staff and management to ensure smooth clinic operations and timely patient visits.

Qualifications
  • High School diploma or equivalent required
  • Previous experience in a medical office, clinic, or general office environment preferred.
  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Basic knowledge of medical terminology and insurance processes preferred.
  • Ability to understand insurance benefits and perform basic mathematical tasks.
  • Proficient in basic computer skills and office equipment (phones, fax, copier).
  • Ability to type at least 40 WPM.
  • Strong organizational, multitasking, and critical-thinking abilities.
  • Ability to follow verbal and written instructions accurately.
Preferred Skills & Experience
  • Experience with Electronic Health Record (EHR) systems; AdvancedMD or Athena experience is a plus.
  • Knowledge of insurance verification, prior authorizations, and billing practices.
  • Compassionate and empathetic approach when working with patients and families.
  • Ability to work efficiently in a fast-paced environment.
  • Bilingual (Spanish/English) is a plus.

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Front Desk Receptionist • Shawnee, OK, US

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