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Customer Success Manager

Customer Success Manager

VirtualVocationsLansing, Michigan, United States
30+ days ago
Job type
  • Full-time
Job description

A company is looking for a Customer Success Manager (SaaS Software).

Key Responsibilities

Ensure successful implementation of cloud-based banking software and completion of post-go-live milestones

Serve as the direct point of contact for clients, providing ongoing support and addressing issues

Participate in sales demos and answer product-related questions during client interactions

Required Qualifications

Bachelor's degree

At least 3+ years of experience as a Customer Success Manager

3+ years of lending experience, preferably in SBA roles

Understanding of banking processes and software development lifecycle

Experience with MS-Office 365 and Professional Services Automation software

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Customer Manager • Lansing, Michigan, United States

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