Hospitality Manager DAOU

Description

Boldly Cultivating ()

About Us

Treasury Wine Estates (TWE) is one of the worlds largest wine companies and we are proud of our portfolio of brands that have tremendous heritage rich quality and a reputation for excellence across the TWE we are led everyday by our purpose Boldly Cultivating. We are boldly cultivating value through our brands wine people & environment for enriched and joyful communities.

At TWE we cultivate our teams to be their very best. And in turn our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the worlds most desirable luxury wine company known for the experiences we create for our consumers customers partners suppliers and our people.

To learn more about our purpose and our renowned portfolio of global brands click here.

About DAOU

Founded in 2007 by visionary entrepreneurs Georges and Daniel Daou DAOU Mountain has emerged as one of the most iconic destinations in Paso Robles and a defining leader in American luxury wine. Nestled in the Adelaida District of the coastal Santa Lucia Mountains the 212-acre estate sits atop a ridgeline of calcareous clay soils an ideal terroir for Bordeaux varieties especially Cabernet Sauvignon.

Hailed by legendary winemaker André Tchelistcheff as a jewel of ecological elements DAOU Mountain continues to Honor its legacy through world-class viticulture and craftsmanship. Renowned not only for its exceptional wines but also for its unparalleled hospitality experience. We reflect a deep commitment to excellence innovation and the belief that wine is ultimately about connection and joy.

About the Role

The Hospitality Manager leads and develops a high-performing team to deliver best-in-class guest and member experiences while driving sales ensuring efficient operations and fostering continuous learning. This role upholds DAOUs luxury hospitality standards through exceptional service seamless operations and strategic engagement while providing hands-on leadership on the tasting room floor.

Responsibilities :

The Hospitality Manager (HM) is the frontline site manager for all guest interaction programming and financial deliverables in the following areas :

Guest & Member Experience

Manage the planning and execution of Estate events and collaborate with Wine Club Trade and Marketing teams to deliver best-in-class event experiences that elevate the DAOU brand. This position ensures seamless coordination staffing and guest engagement across all event activities to drive sales and loyalty.

Oversee reservations table flow and space utilization to optimize guest traffic and service quality.

Personalize experiences using guest history and preferences; research VIPs prior to visits.

Build strong relationships with private clients VIPs trade and media to enhance loyalty.

Team Leadership & Development

Recruit train and lead a team of 30 hospitality staff.

Provide hands-on leadership and maintain ongoing wine education programs.

Implement standardized training to uphold luxury service standards.

Sales & Financial Performance

Drive revenue growth through wine club sign-ups and engagement strategies.

Monitor sales trends manage costs and adjust tactics to achieve targets.

Collaborate on strategies to maximize profitability and guest satisfaction.

Operations & Systems

Maintain SOPs and workflows for seamless service.

Oversee facility readiness and calendar alignment with marketing and events.

Manage scheduling payroll staffing and POS / reservation systems.

About You :

• You are at least 21 years old and hold CA Food Handler and RBS certifications.
• You have 3 years experience in hospitality winery luxury sales or a related industry.
• You have proven track record in sales management and delivering elevated guest experiences.
• You are passionate about wine and the luxury lifestyle; wine certification (WSET SWE CMS) is preferred.
• You lead with emotional intelligence and inspire teams to excel.
• You are highly organized detail-oriented and thrive in a fast-paced environment.
• You know CRM POS and reservation systems and are eager to learn new technologies.
• You are comfortable leading tastings tours and events.

Why youll love it here :

We offer a range of great benefits such as flexibility rewards and discounts and health and wellbeing initiatives. To find out more click here.

It takes all varietals!

At TWE we proudly celebrate diversity and are committed to being an equal opportunity employer. Our goal is to build a workforce that reflects the diversity of the consumers who enjoy our products.

All qualified applicants will be considered for employment regardless of age race color religion sexual orientation gender identity national origin or disability. If you require any assistance to be included in our process please contact quoting the job title and reference number.

Apply Today!

We do move quickly at TWE and continually review applications so if you dont want to miss out please apply today!

Pay Transparency Disclosure : The base pay range offered for this position is $77000 to $86000 per year and other benefits. These figures represent what we reasonably expect to pay for this position but the actual compensation offered will depend upon numerous job-related factors including but not limited to candidate qualifications skills experience education location and alignment with market data. Treasury reserves the right to modify the range in the future.

Required Experience :

Manager

Key Skills

Culinary Experience,Restaurant Experience,Food Service,Hospitality Management,Hotel Experience,Hospitality Experience,Management Experience,Event Planning,Employment & Labor Law,Project Management Software,Customer relationship management,Restaurant Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 77000 - 86000