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Patient Service Representative Orthopedics

Patient Service Representative Orthopedics

Maine StaffingAugusta, ME, US
7 hours ago
Job type
  • Full-time
Job description

Orthopaedics Patient Service Representative

Full-time (40 hours per week) opportunity based in Augusta within MaineGeneral's Orthopaedics department. This role provides vital front-line support for patients and clinical staff, ensuring a welcoming experience and smooth coordination of care. The PSR performs receptionist, registration, and clerical duties with a strong focus on accuracy and exceptional customer service.

Greets patients, answers calls, and assists with clerical and administrative needs for the Orthopaedics practice. Schedules appointments through computerized scheduling systems while maintaining efficiency and attention to detail. Verifies insurance benefits, obtains necessary precertification or authorizations, and communicates financial responsibilities to patients. Collects and records payments such as co-pays and deductibles, referring to financial counselors when appropriate. Ensures all demographic, billing, and clinical information is accurately entered into the registration system in a timely manner.

Supporting all aspects of our employees' wellness physical, emotional and financial is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness

  • We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
  • Employees have access to industry-leading leave for new parents.
  • A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness

  • An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
  • Tuition Reimbursement is available to all employees to further develop skills and career.
  • We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
  • Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
  • We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

    • Career Mobility

    Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development.

    Equal Opportunity Employer M / F / Vet / Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at 207-861-3440.

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    Patient Service Representative • Augusta, ME, US