General Liability Claims Assistant

FrankCrum is a Top Workplace!

Frank Winston Crum Insurance (FWCI) issues Workers’ Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses.

Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in 37 states and continues to expand.

In addition to regional and product line growth, FWCI has enhanced its value-added services.

What has not changed though is the firm’s commitment – echoed throughout the family of companies – “always to do the right things for the right reasons!” The Role You’ll Play to Create Success We are excited to announce our search for a full-time General Liability Claims Assistant.

In this role, you will have the opportunity to impact the FrankCrum business everyday by promoting sales and client retention through excellent customer service by providing support to the General Liability claim team.

Essential Duties Reviews TPA Systems for legal invoice payments and escalates non payments as needed.

Updates invoice payment details and matter status in the legal bill review platform.

Forwards approved budgets to assigned adjusters on litigated claims.

Receives incoming calls requesting claim status and updates; escalates as needed.

Performs claim intake for all new OMP GL claims received via mail, email, or phone call.

Pulls and provides to Adjuster all policy and claim documents related to claims.

Provides Adjuster with Policyholder and Agency contact information.

Checks policy system monthly for new endorsements to be added to assigned claim files.

Responds to claims emails with claim number and adjuster information on assigned claims.

Escalates issues to Claims Operations Supervisor or upper management where appropriate.

Receives and distributes paper and electronic mail.

Redacts policies and responds to policy disclosure requests assigned by management.

Creates links for large files and sends to adjusters.

Backs up Claims Administrative Clerk as needed.

Performs work in various systems and vendor sites; compiles various reports and documentation.

Clocks in and out consistently and accurately by using the electronic timeclock system for all time worked and does not perform any work when not clocked in.   The Attributes We Seek Keys to success in this position include a minimum of one (1) year of clerical and / or administrative experience.

A high school diploma or the equivalent, college degree desirable.   Our Competitive Benefits Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including :

• Health Insurance is $0 paycheck cost for employee’s coverage and only $150 / month for family!

Dental and Vision Insurance Short Term Disability and Term Life Insurance at no cost to the employee Long Term Disability and Voluntary Term Life Insurance Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match Employee Assistance Program at no cost to the employee Flexible Spending Accounts for Medical and Dependent Care Reimbursement Health Savings Account funded by FrankCrum Paid time off and holiday pay Education reimbursement up to $5,250 tax free per calendar year PTO cash out Tickets at Work and access to the Corporate America Family Credit Union Employee and client referral bonus program Paid volunteer time What’s Special About FrankCrum FrankCrum, a family-owned business-to-business entity since 1981 made of several companies :

If you want to play this role to positively impact our client’s day-to-day business, then apply now!