Front Desk Agent - Amicalola Falls Lodge

Job Description

Job Description

We are looking for a friendly, outgoing person to work as a Guest Services Representative at the Front Desk at the beautiful Amicalola Falls State Park & Lodge!

This position can be either Full Time or Part Time.

Essential functions of the position :

• Greets, registers and assigns rooms to guests
• Issues room key
• Assists in pre-registration and blocking of reservations when necessary
• Becomes familiar with all park services / features, lodge amenities, local attractions / entertainment, shopping / dining and travel directions to respond to guest inquiries accurately
• Keeps records of room availability and guest accounts
• Computes bill and collects payment for guests
• Makes and confirms reservations
• Posts charges such as room, food or telephone to guest accounts
• Follows all cash handling procedures as established by Accounting
• Develops a thorough knowledge of room types, locations and selling strategies
• Knowledge of amenities and hours of operation
• Answers phones, directing calls to proper locations
• Ensures clean, orderly and attractive conditions of the lobby area