Maryland Licensed Lead Customer Service Rep

A company is looking for a Lead Customer Service Representative.

Key Responsibilities

Monitor customer service department queue management to ensure compliance with service level agreements

Train and mentor team members, providing feedback on performance and identifying development needs

Assist team members in resolving inquiries and serve as a subject matter expert on departmental guidelines

Required Qualifications

Associates degree and / or 4-5 years of experience in customer service

Knowledge of general computer software (Excel and MS Word)

Proven ability to work well individually and in a team

Ability to prioritize and organize multiple tasks

One year of people leadership experience preferred