Incident Management Investigator

Job Description

Job Description

Description : POSITION SUMMARY

The Incident Management Investigator is responsible for ensuring regulatory compliant provisions of services by investigating, documenting, and resolving concerns. This position is also responsible for performing ongoing observation and assessment of service delivery, providing instructions, feedback, and support to staff / management.

Requirements :

• Associate's Degree in Human Services or a related field.
• Functional knowledge of basic computer applications.
• Ability to work flexible hours and travel between sites.
• Comfortably able to interact with all levels of staff and enforce established regulations and policies.
• Accurately and effectively interpret and communicate technical and regulatory information to all levels of staff and management.
• Accurately identify development needs and comfortably make recommendations.
• Effectively direct others in achieving regulatory objectives.
• Provide formal and informal instruction and training to staff.
• Preserve the safety, wellbeing, and human rights of the people we serve by ensuring adherence to all policies, procedures, and protocols defined by the agency and regulating organizations, including established incident reporting procedures for all observes or suspected instances of abuse, neglect, or safety concerns.
• Ensure quality and regulatory complaint services by maintaining a current knowledge of new and existing policies, procedures and protocols; communicating and enforcing all applicable regulations and regulatory changes; providing formal and informal instruction to Agency staff and management; providing ongoing monitoring, evaluation and follow-up to programs.
• Support staff and management in maintaining adherence to regulatory requirements by serving as a visible resource for information and assistance.
• Investigate and resolve concerns by, under the direction of the director of Quality, by reviewing and processing reports; collecting and analyzing information; documenting and reporting findings; working closely with Agency staff and management to develop and implement necessary corrective action; ensure complete follow-up.
• Ensure financial integrity of Agency programs and services by participating in internal audits of documentation and implementation of necessary corrective actions.
• Ensure continuing improvement of the Quality Department by monitoring status and communicating unmet needs to the director; identifying areas for improvement and recommending necessary changes; working closely with the director and others to implement approved changes.