Sales Support Associate

Sales Support Associate

Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products : Topps.com, the direct to consumer ecommerce platform of the Topps brand, Fanatics Collect, the most trusted and dynamic collector focused marketplace, and our collector focused live shopping platforms, Fanatics Live and Voggt.

We have the unique advantage of being backed by Fanatics - the world's largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others - but we're a nimble, ambitious team building products from the ground up.

If you're passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting.

The Sales Support Associate plays a critical role on the Fanatics Collect Sales team, supporting sales representatives and serving as a primary point of contact for client communications across auctions, fixed price marketplace, private sales, and vault storage services. Reporting to the Director of Sales, this role is ideal for someone highly organized, responsive, and customer-focused, with a passion for collectibles and a strong commitment to operational excellence. You'll collaborate cross-functionally with Customer Service, Operations, and Sales Support to ensure a seamless client experience and help drive sales team efficiency.

Responsibilities :

• Support daily communications (phone, email, text, social media) with clients across Fanatics Collect sales channels
• Assist Sales Reps in managing and growing relationships with collectors, both buyers and sellers
• Respond promptly to client inquiries and internal requests related to submissions, curation, invoicing, and asset transactions
• Coordinate with internal teams to resolve client issues and fulfill sales support requests
• Maintain accurate records of asset submissions and track post-sale data
• Perform ongoing customer account maintenance and data entry
• Provide high-touch customer service with urgency and professionalism
• Support team operations through administrative tasks and special projects as needed
• Uphold the highest standards of communication, organization, and responsiveness

Qualifications :

In NYC, the salary range for this position is $27.00 - $33.10 hourly, which represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to NYC and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.