Assistant Manager Front Desk & Guest Services Spa and Wellness

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job Summary :

The Assistant Manager is a key member of the leadership team, responsible for supporting boutique operations, managing the Experience Guide team , and ensuring consistent guest service aligned with The NOW brand truths. This role directly supervises Experience Guides and assists the District General Manager in driving boutique performance, team development, and operational excellence.

Embrace a culture that promotes The NOW brand truths LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE WHO CARE FOR OTHERS, AUTHENTICITY ALWAYS

Why NOW

• Competitive compensation + team bonuses
• Health benefits including vision & dental
• 401K plan after 1 year
• Paid time off
• Career growth
• Aesthetically inspiring work environment
• Team member discounts
• A positive, empathetic, and supportive team and company
• An environment where diversity is celebrated

Responsibilities :

• Supervise, coach, and motivate Experience Guides to deliver exceptional guest service
• Lead daily front desk operations, including check-ins, appointment flow, retail sales, and boutique upkeep
• Conduct team training and ongoing performance coaching in alignment with brand standards
• Support team hiring, onboarding, and scheduling
• Oversee enhancement and membership sales performance and support conversion efforts
• Lead by example in retail, gift card, and membership sales
• Ensure boutique presentation, cleanliness, and functionality reflect brand standards at all times
• Address guest concerns and team issues with professionalism and positivity
• Partner with General Manager on boutique events, community outreach, and cross-functional support
• Maintain shift coverage, complete opening / closing duties, and support all operational checklists

Requirements :

• Leadership or supervisory experience in a retail, spa, hospitality, or wellness environment
• Passion for guest service, team development, and delivering elevated experiences
• Ability to coach others while managing time effectively in a fast-paced setting
• Strong communication, interpersonal, and problem-solving skills
• Confidence using booking systems, POS platforms, and sales reporting tools
• Availability to work evenings, weekends, and holidays

Must be a team player and lead by example

About The NOW

The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity, not a luxury. Designed to serve as an oasis from todays fast-paced digital society, our goal is to offer high-quality, affordable massage services in a beautiful setting. After launching in 2015, The NOW quickly became LAs hottest wellness destination for globe-trotting influencers and locals alike. With locations across the country and many more on the horizon, The NOW is redefining the industry standard for accessible wellness.

The Company is proud to be an equal opportunity employer.