Retail Manager- Spartan Spirit Shops / Service Manager III

Retail Manager - Spartan Spirit Shops

The ASG Retail Manager provides strategic and operational leadership for all Spartan Spirit Shop locations and functions. This position oversees store operations at 1855 Place and the MSU Union, as well as staffing, training, finance, and vendor data management. The Retail Manager ensures all retail activities align with university standards, financial goals, and customer service expectations. The Retail Manager is accountable for staff supervision, budgeting, inventory and vendor management, event coordination, and fostering a culture of collaboration and excellence across the retail team.

Duties & Responsibilities

Leadership & Oversight

• Provide direct supervision to Operations Managers (1855 Place & Union) and the Staffing / Training & Finance Manager.
• Serve as primary point of accountability for overall Spartan Spirit Shop operations.
• Collaborate with RHS Communications and Marketing Manager to align marketing with retail strategies.
• Develop and execute retail strategy in alignment with Auxiliary Sports Group goals.
• Establish consistent standards for operations, training, customer service, and compliance across all stores.

Financial & Business Management

Retail Operations

Staffing, Training & Supervision

Partnerships & Collaboration

Other Responsibilities

All positions in RHS are designated as critical status. In the event of a university closure, modification, or suspension of operations due to snow or other emergency conditions, you will be expected to make all reasonable attempts to report to work as scheduled for the duration of the closure / suspension. If you have an approved remote work agreement to work a portion of your normally scheduled work hours remotely, you may be called upon to work on-site to serve the MSU community.