Talent.com
Pt Access Supervisor

Pt Access Supervisor

Speare Memorial HospitalPlymouth, New Hampshire, United States, 03264
30+ days ago
Job type
  • Full-time
Job description

Pt Access Supervisor

Patient Access Supervisor

General Summary

As Patient Access Supervisor, this position will lead the department in delivering superior care to every patient on every visit. The position will assist the Revenue Cycle Director with policies and procedures of all Patient Access functions and serve as the liaison between the Hospital Practices and the facility. The position will be responsible for the management and daily operations of the patient access areas in the Hospital. This position will be responsible for staying abreast of third-party payer regulations relating to coordination of benefits, monitoring Inpatient Medicare patients for accurate levels of care and eligibility, and evaluating staff accuracy in the collection of demographics and insurance eligibility.

Essential Job Functions

Supervise Patient Access Staff and Hospital Switchboard Staff :

  • Responsible for hiring, orientation and training of and evaluate staff; provide ongoing training / development opportunities and other continuing education to self and staff regarding excellent customer service, HIPAA privacy, new insurances, Medicare

secondary payer test, rules around motor vehicle or medical insurance, rules around worker comp accounts, and practicing the Speare Memorial Hospital Mission.

  • In conjunction with Director, coaches, counsels and provides corrective action to staff as necessary. Initiate personnel actions in accordance with Human Resources policies and organizational philosophy and values.
  • Submits completed staff performance evaluations effectively and timely to the Revenue Cycle Director.
  • Responsible for ensuring there is coverage for absent Registrars and Switchboard Operators.
  • Works with the Revenue Cycle Director to foster an environment of collaboration, cooperative relationships, and open communication both within all departments and the practices of the Speare family.
  • Ensures that the admissions, registration, and financial counseling areas provide customer friendly, timely, and accurate collection of demographic, insurance, and financial assistance information.
  • Develops patient interview processes that capture accurate demographic, financial, clinical, and insurance verification. Works with the Revenue Cycle Director to develop accountability reporting and benchmark measures for staff performance.
  • Develops and ensures that inpatient and outpatient pre-authorizations and prior notices are completed to avoid payer denials.
  • Develops and ensures that inpatient admissions and changes in levels of care for inpatients are transmitted to payers to avoid payer denials of service – position works with Care Management / UR Department.
  • Monitors workflow of unit to ensure all accountabilities and responsibilities are handled thoroughly and timely.
  • With Revenue Cycle Director develop and implement a plan to increase point of service collections, financial assistance services, and scheduled preregistrations, including a benchmark and reporting for all Registration / Check Out areas.
  • Promote and ensure high standards of departmental operations within the Revenue Cycle
  • Review with Revenue Cycle Director to promote new and innovative services and systems through new products / services, and equipment.
  • Develop, implement and maintain Revenue Cycle Departmental policies and procedures in conjunction with other relevant hospital policies.
  • Fiscal Responsibilities :

  • Assists Director with development and maintenance of the departments’ annual operating budgets, ensuring that operations are managed within established guidelines. Including plans and budgets for capital equipment expenditures.
  • Understands and assists Revenue Cycle Director in the maintenance and preparation of quarterly variance reports.
  • Quality Assurance Responsibilities :

  • In conjunction with Director, assess, design, develop, implement and evaluate department quality management activities according to hospital / industry guidelines and in accordance with organizational objectives that result in the improvement of patient care or organizational processes.
  • Prepares quarterly reports on a timely basis using appropriate methods, including setting goals, measuring processes / outcomes, and analyzing results, implementing action for improvement and evaluating outcomes to determine if goals have been met. Promotes quality management activities within own department.
  • Information / Communication Responsibilities :

  • Holds staff meetings on a regular, routine basis.
  • Effectively conducts and participates in meetings, committees, task forces, etc.
  • Involves appropriate people in decision-making processes.
  • Uses multiple methods of communication effectively (verbal, e-mail, other written communication, etc.)
  • Supervisor Leadership Skills & Abilities :

  • Promote flexibility and quality in cooperation with all departments of the hospital.
  • Pursues activities, which further professional growth and development, including seminars, reviewing professional publications, establishing personal networks, benchmarking state of the art practices and participating in professional societies.
  • Serves as a role model to staff.
  • Serves on Revenue Cycle Coordination committee.
  • Demonstrates independent judgment and critical thinking skills while also acknowledging when it is appropriate to seek guidance.
  • Develops departmental and individual performance goals in alignment with SMH strategic plan.
  • Meets hospital customer service standards and develops departmental customer service standards to enhance the level of customer service provided. Fosters and models a commitment to customer service, builds customer confidence and increases customer satisfaction.
  • Complies with hospital and departmental policies, procedures, regulations and standards as related to job.
  • Demonstrates hospital’s stated mission and values of teamwork, respect and communication with co-workers, patients, families and visitors.
  • Actively and appropriately participates in problem-solving identification and resolution, both intra- and inter-departmentally.
  • Meets department customer service standards and strives to enhance the level of customer service provided.
  • Qualifications

    Education

  • Required : High School Graduate
  • Preferred : Associates or Bachelor’s degree in business or related field.
  • Work Experience

  • Required : 3-5 years’ experience in a health care setting, preferably a hospital setting for patient registration or patient accounts area and a minimum of two years of supervisory experience.
  • Required : Two years of supervisory experience.
  • Licensure / Certifications / Registrations

    Other Skills / Knowledge

  • Required : Knowledge of third party billing practices and state and federal regulations regarding patient billing, customer service, communications, leadership, fine motor, typing, and computer skills.
  • Required : Experience with an EHR system, extensive knowledge of registration tasks, including collections.
  • PI2158e7577572-30511-38952029

    Create a job alert for this search

    Supervisor • Plymouth, New Hampshire, United States, 03264

    Related jobs
    • Promoted
    Travel Supervisor - Radiology Technologist

    Travel Supervisor - Radiology Technologist

    Host HealthcareNew London, NH, US
    Full-time
    Host Healthcare is seeking a travel Radiology Technologist Supervisor for a travel job in New London, New Hampshire.Job Description & Requirements. Pay package is based on 8 hour shifts and 40 h...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Travel Multimodal Technologist - $3,312 per week

    Travel Multimodal Technologist - $3,312 per week

    LanceSoftPlymouth, NH, United States
    Permanent
    LanceSoft is seeking a travel Multimodal Technologist for a travel job in Plymouth, New Hampshire.Job Description & Requirements. Years CURRENT experience required.NH State Medical Imaging License ....Show moreLast updated: 1 hour ago
    • Promoted
    Supervisor, Access and Patient Support

    Supervisor, Access and Patient Support

    New Hampshire StaffingConcord, NH, US
    Full-time
    Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a...Show moreLast updated: 11 days ago
    • Promoted
    Clinical Supervisor

    Clinical Supervisor

    New SeasonConcord, NH, US
    Full-time
    For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in clas...Show moreLast updated: 30+ days ago
    • Promoted
    Travel X-Ray Tech - $2,878 to $3,078 per week in New London, NH

    Travel X-Ray Tech - $2,878 to $3,078 per week in New London, NH

    AlliedTravelCareersNew London, NH, US
    Full-time
    AlliedTravelCareers is working with Titan Medical Group to find a qualified X-Ray Tech in New London, New Hampshire, 03257!. Travel - CT Technologist / X-Ray Tech.BCLS / BLS - American Heart Association...Show moreLast updated: 7 days ago
    • Promoted
    Air Interdiction Agent

    Air Interdiction Agent

    U.S. Customs and Border ProtectionLaconia, New Hampshire, US
    Full-time +1
    Pilot CBP Air Interdiction Agent.Considering making an application for this job Check all the details in this job description, and then click on Apply. Air and Marine Operations (AMO), a component o...Show moreLast updated: 30+ days ago
    • Promoted
    Travel CT Technologist - $3,306 per week

    Travel CT Technologist - $3,306 per week

    Sunbelt StaffingNew London, NH, US
    Full-time
    Sunbelt Staffing is seeking a travel CT Technologist for a travel job in New London, New Hampshire.Job Description & Requirements. CT / X-Ray experience - Required.Current ARRT (CT, R) - Required.NH ...Show moreLast updated: 3 days ago
    • Promoted
    Travel Multimodal Technologist - $3,446 per week

    Travel Multimodal Technologist - $3,446 per week

    LanceSoftNew London, NH, US
    Full-time +1
    LanceSoft is seeking a travel Multimodal Technologist for a travel job in New London, New Hampshire.Job Description & Requirements. Submission Requirements 2 years or more current CT / X-Ray exper...Show moreLast updated: 4 days ago
    • Promoted
    Travel Supervisor - Radiology Technologist - $3,113 per week

    Travel Supervisor - Radiology Technologist - $3,113 per week

    Host HealthcareNew London, NH, United States
    Full-time
    Host Healthcare is seeking a travel Radiology Technologist Supervisor for a travel job in New London, New Hampshire.Job Description & Requirements. Host Healthcare Job ID #a1fVJ000007D0r0YAC.Pay pac...Show moreLast updated: 30+ days ago
    • Promoted
    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    U.S. Customs and Border ProtectionNorth Woodstock, New Hampshire, US
    Permanent
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Multimodal Technologist

    Travel Multimodal Technologist

    ProKatchersNew London, NH, US
    Full-time
    ProKatchers is seeking a travel Multimodal Technologist for a travel job in New London, New Hampshire.Job Description & Requirements. Days Shift 40hr gt - Weekend Requirements : None / Ho...Show moreLast updated: 30+ days ago
    • Promoted
    Nurse Supervisor

    Nurse Supervisor

    Encompass Health Rehabilitation Hospital of ConcordLaconia, NH, US
    Full-time +2
    Nurse Supervisor Career Opportunity.Leading with Heart : Your Journey Starts Here.Seeking a career that's both personally enriching and professionally rewarding, close to home? Encompass Health ...Show moreLast updated: 20 days ago
    • Promoted
    Travel CT Tech - $2,798 to $2,998 per week in Plymouth, NH

    Travel CT Tech - $2,798 to $2,998 per week in Plymouth, NH

    AlliedTravelCareersPlymouth, NH, US
    Full-time +1
    AlliedTravelCareers is working with Jackson HealthPros to find a qualified CT Tech in Plymouth, New Hampshire, 03264!.Become a vital part of Jackson HealthPros’ team as an experienced CT Tech! You’...Show moreLast updated: 1 day ago
    • Promoted
    Travel Multimodal Technologist - $3,350 per week

    Travel Multimodal Technologist - $3,350 per week

    ProKatchersNew London, NH, US
    Full-time
    ProKatchers is seeking a travel Multimodal Technologist for a travel job in New London, New Hampshire.Job Description & Requirements. Days Shift 40hr gt - Weekend Requirements : None / Holiday coverage...Show moreLast updated: 4 days ago
    • Promoted
    Travel Multimodal Technologist - $3,352 per week

    Travel Multimodal Technologist - $3,352 per week

    LanceSoftPlymouth, NH, US
    Full-time +1
    LanceSoft is seeking a travel Multimodal Technologist for a travel job in Plymouth, New Hampshire.Job Description & Requirements. Years CURRENT experience required.NH State Medical Imaging License ...Show moreLast updated: 5 days ago
    • Promoted
    Travel Physical Therapist - Long-Term Care / SNF

    Travel Physical Therapist - Long-Term Care / SNF

    Core Medical GroupHaverhill, NH, US
    Permanent +1
    Core Medical Group is seeking a travel Skilled Nursing Facility (SNF) Physical Therapist for a travel job in Haverhill, New Hampshire. Job Description & Requirements.We are looking for a healthc...Show moreLast updated: 3 days ago
    • Promoted
    Lot Porter - Full / Part time availability!!

    Lot Porter - Full / Part time availability!!

    CAMPERS INN INCChichester, NH, US
    Full-time +1
    Campers Inn RV is looking for a.This role is responsible for driving and towing RVs, using the forklift (varies by location), and maintaining the appearance of the RV lots.At Campers Inn RV, our vi...Show moreLast updated: 20 days ago
    • Promoted
    Travel Supervisor - CT Technologist - $3,466 per week

    Travel Supervisor - CT Technologist - $3,466 per week

    The Judge GroupNew London, NH, United States
    Full-time
    The Judge Group is seeking a travel CT Technologist Supervisor for a travel job in New London, New Hampshire.Job Description & Requirements. CT / X-Ray experience - Required.MUST COVER AS LEAD WHEN NE...Show moreLast updated: 24 days ago