Salesforce Developer :

Job Description

Primary Skills : Salesforce (Expert), AWS Connect (Expert), REST (Proficient), JavaScript (Advanced), HTML / CSS (Advanced)

Contract Type : Contract

Duration : 6 months

Location : Bengaluru

Job Summary : We are seeking a highly skilled professional to implement a Contact Center solution using Salesforce Omnichannel for Case Routing, integrated with AWS Connect for voice call routing at our Santa Clara headquarters and Bangalore Tech Park offices. This role involves working on cutting-edge technologies to enhance customer support capabilities. The ideal candidate will ensure seamless integration and deployment of these technologies to optimize our contact center operations.

Key Responsibilities :

• Implement Contact Center solutions using Salesforce Omnichannel for Case Routing.
• Integrate Salesforce Omnichannel with AWS Connect for voice call routing.
• Ensure seamless integration and functionality across platforms.
• Optimize case routing processes to improve customer support efficiency.
• Collaborate with cross-functional teams for smooth deployment of Contact Center solutions.

Must-Have Skills :

Industry Experience : Prior experience in Contact Center technology implementations, particularly using Salesforce Omnichannel and AWS Connect, is highly desirable. Knowledge of structured software development and deployment practices is a must.

ABOUT AKRAYA

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment . Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!

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