Group Rooms Coordinator

Job Description

Meticulously manage and oversee the group reservation process. Process group rooming list and review weekly Groups Approaching Cutoff reports to support group rooms forecasting efforts. Assist the Director of Revenue Management, Director of Sales & Marketing, Director of Sales, and Director of Catering & Convention Service with weekly and monthly group rooms reporting efforts and administrative duties.

Responsibilities

• Create group landing pages for call-in groups
• Review groups cutting off in the next several days, send out reminders
• Audit "out of block" reservations for groups, clients upon request / contract
• Oversee room inventory and ensure proper blocking strategies are in place. Raise awareness to any inventory issues.
• Property-wide departmental interaction
• Receives in-house reservations inquiries
• Process cancellations accordingly to policy
• Accurate input of Reservations into system within specified time periods
• Maximize potential room revenue by following specified selling guidelines
• Ensure that rooming lists are free of duplicates
• Respond to guest calls in a timely manner
• All convention resumes are audited prior to groups arrival
• Attend Revenue Management, Resume, Pre-Convention, and Group Cutoff meetings
• Have a thorough understanding of hotel occupancy trends
• Familiar with all reservation special packages and procedures
• Understand Select Guest program and VIP procedures.
• Thoroughly knowledgeable of our PMS and ORS, with a broad knowledge of Opera.
• Maintain confidentiality of all guests and hotel information
• Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
• Maintain accurate guest profile notes
• Generate, print and distribute daily and weekly reports
• Maintain complete knowledge at all times of all hotel features / services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications

Physical Requirements :

Working Environment :

Tools & Equipment :