Disaster Case Manager - Government Services

HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change.

experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change.

As a Disaster Case Manager in Western North Carolina, you will be the primary contact guiding individuals through the application process for assistance. You will work with compassion, urgency, professionalism to collect documentation, assess eligibility, and ensure timely and accurate processing of applications - all while meeting daily goals and strict deadlines.

This position is primarily based in Marion, Boone and Marshall County. However, please note that the location may change based on business needs or project requirements.

Essential Functions :

• Provide excellent and consistent customer service and support to applicants, the client, constituents, and program team members
• Assist applicants with the completion and submission of their program applications and determine eligibility
• Review and process applications in a high-volume, deadline driven environment
• Meet daily processing goals and deliver results within tight timelines
• Clearly communicate application status and next steps to applicants in a timely and professional manner
• Interpret and apply program guidelines and policies accurately in case decision making
• Provide clear communication and empathetic support to program applicants.
• Maintain accurate and organized case notes within proprietary database
• Collaborate with internal teams and external partners to resolve issues quickly and efficiently
• Adapt quickly to changing protocols, priorities, and system updates in a flexible and fast-moving workplace
• Work weekends and extended hours as needed to meet program demands

Qualifications :

Work Environment

Physical Demands

Travel Requirements :

HORNE Values...

HORNE Offers...

The firm you'll be joining is a decidedly different business advisory firm. HORNE goes beyond traditional accounting to collaborate, advise, and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability.

We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member. HORNE emphasizes health and personal development through our multiple wellness programs. Despite our size, HORNE takes time to recognize, support, and celebrate one another's successes, working together for the highest good. Come join us at team HORNE!

HORNE does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. HORNE will not be responsible for any agency fees associated with unsolicited resumes.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.