Customer Service Representative - Seasonal

This position predominantly carries out responsibilities in the following functional areas :

• responding to customer emails, chats, and messaging, and servicing customer orders in our ecommerce platform.
• At Primary Arms, we pride ourselves on working smart, enjoying what we do, and exceeding our customers’ expectations.
• We enjoy a business casual dress code, competitive salary and benefits (including paid holidays) and generous employee discounts.
• This is a full-time position with predominantly daytime / evening shifts including Saturdays during the non-holiday season and Saturday and / or Sundays during the holiday season.
• Some non-standard work shifts may be required.
• Responsibilities and Duties Answers customer questions through phone calls, emails, chats, and messaging in a professional and courteous manner Services customer orders and accounts in the eCommerce platform Escalates issues, as needed, to supervisors or managers within the department Takes direction from Customer Service Supervisors, Assistant Manager, and Manager Other duties, as assigned, within the Primary Arms Team Skills and Qualifications Professional & pleasant demeanor At least 1+ years of customer service experience in a retail setting Attention to detail Dependability Ability to work as an integral part of a team Ability to meet deadlines and follow through on tasks High degree of productivity Ability to maintain a high level of accuracy Does not guess at customers questions and escalates / partners with supervisors / managers for assistance Takes the time to give complete and thorough answers to customers Listens and reads carefully and thoroughly to ensure that customers' questions are properly and accurately answered Working knowledge of computers and office systems.
• Opportunities for Growth The natural trajectory for someone in the Customer Service Representative position is the Customer Service Supervisor position.

As such positions become available, the ideal candidate will have mastered all :

• (1) job responsibilities and duties and (2) skills and qualifications and (3) relationships of the Customer Service Representative position.
• The ideal candidate will have clearly demonstrated the ability to manage his / her own time, as well as manage the processes and tasks required.
• Other Duties Please note that this job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities and activities may change at any time with or without notice.
• Powered by JazzHR