General Manager

Restaurant General Manager Opportunity

Heartland Restaurant Group, a franchisee of Dunkin', is now hiring Restaurant General Managers to join our growing team!

Total compensation potential : $65K-$80K / year

We pay for your new car!

Minimum 2 years of restaurant general manager experience required.

At Heartland Restaurant Group, a proud franchisee of Dunkin', the General Manager (GM) is responsible for overseeing all aspects of restaurant operations in alignment with Dunkin' standards, franchisee policies, and applicable laws. The GM provides strong, positive leadership to their team, ensuring exceptional guest experiences, operational excellence, and profitable growth within a single restaurant location.

Key Responsibilities :

• Oversee daily restaurant operations, including opening / closing procedures, cash management, inventory control, and adherence to brand standards.
• Ensure outstanding customer service by fostering a welcoming, guest-focused environment.
• Lead by example with professionalism, a strong work ethic, and commitment to company values.
• Recruit, hire, train, and supervise team members, including Shift Leaders, Supervisors, and Crew Members.
• Cultivate a positive work environment through teamwork, coaching, constructive feedback, and conflict resolution.
• Implement training programs to elevate team performance and development.
• Ensure compliance with health and safety regulations, food handling guidelines, and sanitation protocols.
• Review guest feedback and implement action plans to improve satisfaction and service quality.
• Develop and execute operational strategies to boost efficiency, reduce waste, and enhance productivity.
• Monitor and manage food and labor costs, inventory levels, and minimize waste to maximize profitability.
• Engage with the local community to build relationships and explore partnership opportunities.
• Stay current on industry trends, competitor activities, and customer preferences to identify growth opportunities.
• Communicate restaurant priorities, goals, and performance metrics effectively to the team.
• Lead new product rollouts, including staff training, marketing initiatives, and product sampling.
• Complete DCP and vendor orders to ensure proper stock levels.
• Ensure budgetary goals are met and financial targets are achieved.
• Collaborate with Dunkin' and Inspire Brands Field Operations teams as needed.
• Perform all duties of restaurant team members when necessary.
• Other duties as assigned.

Key Competencies :

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You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.