MES Support EngineerTKO StaffPros, LLC • Dallas, TX, US
No longer accepting applications
MES Support Engineer
TKO StaffPros, LLC • Dallas, TX, US
13 days ago
Job type
- Full-time
Job descriptionMinimum of an associate degree, Bachelor's degree or IT diploma, Computer Science or related field of study. Basic knowledge in MSSQL database. Experience and or knowledge of integrating with PLC's, SCADA etc. would be added advantage. At least 2-4 years of experience in a similar position; or any combination of education and experience, which would provide an equivalent background. Experience with troubleshooting and installation of desktop, printer and barcode scanner. Basic knowledge in MES application and production process flow. Basic knowledge in network troubleshooting. Installing and troubleshooting windows client application. Basic knowledge in Active directory, DNS and DHCP. Coordinating and support with vendor for machine integration for MES application. Troubleshooting in windows patch and antivirus update related issue.
Req# : zPgDXG2UpiAcPVebRxi@mnGAUnkE7bVo.a85bxdBEmQ-
Job Responsibilities :
- Resolve plant floor system and hardware issues to keep the plant floor operational.
- Responsible for ensuring proper documentation and escalation for all incidents.
- Perform data and configuration changes in relation to support.
- Make recommendations for the process of system improvements.
- Partner with other teams to provide seamless experience.
- Write memos and reports for managers to look over the findings and recommendations.
- Train Support Analyst on a day-to-day basis.
- Create documentation in the knowledge repository for knowledge transfer and issue resolution.
- Provide metrics on team performance.
- Follow incident response process and procedures.
QUALIFICATIONS
EXPERIENCE
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Mes Engineer • Dallas, TX, US