Bilingual Service Desk Analyst

A company is looking for a Bilingual (Portuguese / English) Service Desk Analyst.

Key Responsibilities

Provide general IT end-user support via phone, email, or chat

Diagnose technical issues and provide first-level support, including troubleshooting hardware and software

Document and escalate unresolved issues while ensuring proper ticket management

Required Qualifications

6-12 months of experience in a Service Desk or technical support role

6-12 months of customer service experience in a professional setting

High School Diploma or GED

Bilingual in English and Portuguese (written and oral)

Strong troubleshooting and documentation skills