Description
Scope of Position
The primary function of the Banquet Manager is to assist in all areas of supervision, coordination, training, and direction of all colleagues for the Banquet Department. The Banquet Manager is to assist both the Director and Assistant Director in assuring the success of all banquet events while maintaining luxury service standards.
Position Requirements
- Professional demeanor appropriate for a luxury environment.
- Minimum of 2 years of progressive management experience in a luxury hotel or a related field.
- Knowledge of Meeting Matrix, CI-TY, and Micros system.
- Working knowledge of catering and event management systems.
- Ability to connect with customers, detail events, upsell products and services, and manage multiple customers at a given time.
- Working knowledge of service standards, procedures, and techniques for executing banquet event orders including banquet / meeting room setup and strike banquet design, and banquet beverage setup and controls.
- Working knowledge of standards and procedures for proper meeting room and table setups, various meeting room and table configurations, and the setup of staging and dance flooring.
Responsibilities
Work closely with the Culinary team, communicating information to the kitchen and supporting departments (stewarding) prior to and during events.Project supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).Understand the impact of Banquet operations on the overall success of an event and manage activities to maximize customer satisfaction.Maintain established sanitation levels.Manage departmental inventories and maintain equipment.Apply knowledge of all laws as they relate to an event.Manage the daily banquet and meeting operations ensuring the highest standard of service and cleanliness.Ensure proper care, security, and maintenance of hotel equipment through proper supervision of service personnel.Maintain a regular and scheduled housekeeping program including public space, storage, and uniforms.Prepare payroll, and gratuity reports as required.Properly close all banquet checks, or appropriate signature of approval and complete logbook at the conclusion of functions.Play an active role in product development that is creative and innovative to include all meeting setups and all meal presentations.Attend regular catering, resume, and department head meetings to obtain information on upcoming contracted functions.Prepare and draw all floor plans that outline the details of the physical setups for events and upkeep par-stock of diagrams and their materials.Organize and orchestrate any last-minute changes or details to functions.Responsible for the posting and communication of all beverage event orders (BEOs) and instructions to Captains, wait staff, and housemen to ensure the success of the functions.Oversee the service and success of all functions and the adherence of wait staff to service rules and standards.Meet individual clients and meeting planners, being accessible prior to the event in order to accommodate any need for additional requests.Ensure the quality and efficiency of all vendors including audio-visual service, florist, etc.Conduct pre-function meetings with the staff.Any other reasonable duties as required by management.Education
High school diploma or GED; 2 years experience in event management, food and beverage, or related professional area.Skills and Abilities
Ability to communicate in the English language. A second language is a plus.Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).Physical Requirements
Must be able to work in a fast-paced environment.Must be physically fit to lift, pull, and push items up to 50 pounds.Also requires standing / walking / reaching and bending throughout the shift.