Client Success Account Manager

A company is looking for a Digital Transformation Client Success Account Manager, responsible for managing customer satisfaction and success in digital transformation projects.

Key Responsibilities

Serve as the primary day-to-day contact for assigned digital transformation accounts, addressing client requests and issues

Coordinate with internal teams to ensure timely delivery of services and solutions

Monitor client usage of solutions to ensure effective adoption and performance

Required Qualifications

Bachelor's degree in business, information systems, or a related field

4+ years of experience in Client Success, Account Management, or Project Management

Experience in a Technology, BPO, or Digital Transformation services environment is preferred

Proficiency in Microsoft Office, CRM software, and project / task management tools

Additional experience may substitute formal education